• 文献检索
  • 文档翻译
  • 深度研究
  • 学术资讯
  • Suppr Zotero 插件Zotero 插件
  • 邀请有礼
  • 套餐&价格
  • 历史记录
应用&插件
Suppr Zotero 插件Zotero 插件浏览器插件Mac 客户端Windows 客户端微信小程序
定价
高级版会员购买积分包购买API积分包
服务
文献检索文档翻译深度研究API 文档MCP 服务
关于我们
关于 Suppr公司介绍联系我们用户协议隐私条款
关注我们

Suppr 超能文献

核心技术专利：CN118964589B侵权必究
粤ICP备2023148730 号-1Suppr @ 2026

文献检索

告别复杂PubMed语法，用中文像聊天一样搜索，搜遍4000万医学文献。AI智能推荐，让科研检索更轻松。

立即免费搜索

文件翻译

保留排版，准确专业，支持PDF/Word/PPT等文件格式，支持 12+语言互译。

免费翻译文档

深度研究

AI帮你快速写综述，25分钟生成高质量综述，智能提取关键信息，辅助科研写作。

立即免费体验

基于患者反馈的健康管家应用与智能陪伴系统在智慧门诊服务中的疗效分析

An Analysis of the Efficacy of the Health Butler Application and Intelligent Accompaniment Systems in Smart Outpatient Services Based on Patient Feedback.

作者信息

Xiao Bing, Zhang Li-Ping, Feng Cheng, Meng Ling-Xiang, Yu Wan-Qi, Zou Min

机构信息

Outpatient Department, Shenzhen Third People's Hospital, The Second Affiliated Hospital, School of Medicine, Southern University of Science and Technology, Shenzhen, Guangdong, 518112, People's Republic of China.

出版信息

J Multidiscip Healthc. 2024 Dec 4;17:5775-5787. doi: 10.2147/JMDH.S489515. eCollection 2024.

DOI:10.2147/JMDH.S489515
PMID:39655294
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11625635/
Abstract

OBJECTIVE

This study aims to explore the efficacy of a smart outpatient service system incorporating the Health Butler application and Intelligent Accompaniment based on patients' feedback.

METHODS

A total of 1000 outpatients from Shenzhen Third People's Hospital were randomly selected in May 2023 and November 2023 to provide feedback before and after implementing the smart outpatient service system consisting of the Health Butler app and Intelligent Accompaniment. The changes in the patient's awareness of the medical treatment process, average waiting time, satisfaction with the experience of seeking medical treatment, and trust in medical services offered based on patient feedback were compared pre- and post-implementation.

RESULTS

There were significant differences in outpatients' awareness of the process of medical treatment, average waiting time, satisfaction with the experience of seeking medical care, and trust in medical services before and after the implementation of the smart outpatient service system ( < 0.05).

CONCLUSION

The smart outpatient service system, which incorporated the Health Butler app and Intelligent accompaniment based on patient feedback, was effective in improving awareness of the process of medical treatment among outpatients, shortening their average waiting time, improving patient satisfaction with the experience of seeking medical care, and also enhancing their trust in medical services.

摘要

目的

本研究旨在根据患者反馈，探讨结合健康管家应用程序和智能陪诊的智能门诊服务系统的疗效。

方法

于2023年5月和2023年11月从深圳市第三人民医院随机抽取1000名门诊患者，在实施由健康管家应用程序和智能陪诊组成的智能门诊服务系统前后提供反馈。根据患者反馈，比较实施前后患者对就医过程的认知、平均等待时间、就医体验满意度以及对医疗服务的信任度的变化。

结果

实施智能门诊服务系统前后，门诊患者对就医过程的认知、平均等待时间、就医体验满意度以及对医疗服务的信任度存在显著差异（<0.05）。

结论

基于患者反馈结合健康管家应用程序和智能陪诊的智能门诊服务系统，在提高门诊患者对就医过程的认知、缩短平均等待时间、提高患者就医体验满意度以及增强他们对医疗服务的信任方面是有效的。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/de655aacc889/JMDH-17-5775-g0005.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/38c8e5421f01/JMDH-17-5775-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/3173b7350e87/JMDH-17-5775-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/30c870fea8ea/JMDH-17-5775-g0003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/52ec55e674c5/JMDH-17-5775-g0004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/de655aacc889/JMDH-17-5775-g0005.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/38c8e5421f01/JMDH-17-5775-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/3173b7350e87/JMDH-17-5775-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/30c870fea8ea/JMDH-17-5775-g0003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/52ec55e674c5/JMDH-17-5775-g0004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7b18/11625635/de655aacc889/JMDH-17-5775-g0005.jpg

相似文献

1
An Analysis of the Efficacy of the Health Butler Application and Intelligent Accompaniment Systems in Smart Outpatient Services Based on Patient Feedback.基于患者反馈的健康管家应用与智能陪伴系统在智慧门诊服务中的疗效分析
J Multidiscip Healthc. 2024 Dec 4;17:5775-5787. doi: 10.2147/JMDH.S489515. eCollection 2024.
2
The Effect of Mobile Payment on Payment Waiting Time for Outpatients With Medical Insurance: Historically Controlled Study.移动支付对医保门诊患者缴费等待时间的影响：历史对照研究
JMIR Form Res. 2023 Jan 26;7:e43167. doi: 10.2196/43167.
3
"Without the need for a second visit" initiative improves patient satisfaction with updated services of outpatient clinics in China.“无需二次就诊”举措提升了中国门诊更新服务的患者满意度。
BMC Health Serv Res. 2021 Mar 23;21(1):267. doi: 10.1186/s12913-021-06260-3.
4
Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China.综合非急诊挂号预约服务对中国一家三甲医院预约挂号率、患者候诊时间、患者满意度和门诊量的影响。
BMC Health Serv Res. 2019 Nov 1;19(1):782. doi: 10.1186/s12913-019-4652-6.
5
Determinants and influencing mechanism of outpatient satisfaction: a survey on tertiary hospitals in the People's Republic of China.门诊患者满意度的影响因素及作用机制：一项针对中国三级医院的调查
Patient Prefer Adherence. 2016 Apr 21;10:601-12. doi: 10.2147/PPA.S104453. eCollection 2016.
6
Assessment of patient satisfaction of the quality of health care provided by outpatient services of an oncology hospital.肿瘤医院门诊服务所提供医疗保健质量的患者满意度评估。
Glob J Health Sci. 2014 Jun 12;6(5):196-203. doi: 10.5539/gjhs.v6n5p196.
7
The influences of patient's trust in medical service and attitude towards health policy on patient's overall satisfaction with medical service and sub satisfaction in China.在中国，患者对医疗服务的信任和对卫生政策的态度对其对医疗服务的总体满意度和分项满意度的影响。
BMC Public Health. 2011 Jun 15;11:472. doi: 10.1186/1471-2458-11-472.
8
Patient satisfaction in a context-aware hospital guidance system.情境感知医院导诊系统中的患者满意度
Stud Health Technol Inform. 2012;180:1177-9.
9
Service Quality Improvement of Outpatient Blood Collection by Lean Management.基于精益管理的门诊采血服务质量改进
Patient Prefer Adherence. 2021 Jul 9;15:1537-1543. doi: 10.2147/PPA.S320163. eCollection 2021.
10
The influences of patient's satisfaction with medical service delivery, assessment of medical service, and trust in health delivery system on patient's life satisfaction in China.在中国，患者对医疗服务提供、医疗服务评估和对卫生保健系统信任的满意度对患者生活满意度的影响。
Health Qual Life Outcomes. 2012 Sep 14;10:111. doi: 10.1186/1477-7525-10-111.

本文引用的文献

1
Smart systems and data-driven services in healthcare.医疗保健中的智能系统和数据驱动服务。
Comput Biol Med. 2023 May;158:106074. doi: 10.1016/j.compbiomed.2022.106074. Epub 2022 Sep 9.
2
Using artificial intelligence to reduce queuing time and improve satisfaction in pediatric outpatient service: A randomized clinical trial.利用人工智能减少儿科门诊排队时间并提高满意度：一项随机临床试验。
Front Pediatr. 2022 Aug 10;10:929834. doi: 10.3389/fped.2022.929834. eCollection 2022.
3
Factors Associated with Outpatient Satisfaction in Provincial Tertiary Hospitals in Nanchang, China: A Structural Equation Modeling Approach.
中国南昌省级三甲医院门诊满意度的影响因素：结构方程模型方法
Int J Environ Res Public Health. 2022 Jul 6;19(14):8226. doi: 10.3390/ijerph19148226.
4
Exploring Usability and Patient Attitude towards a Smart Hospital Service with the Technology Acceptance Model.利用技术接受模型探索智能医院服务的可用性和患者态度。
Int J Environ Res Public Health. 2022 May 16;19(10):6059. doi: 10.3390/ijerph19106059.
5
Review of Smart Hospital Services in Real Healthcare Environments.真实医疗环境下智能医院服务综述。
Healthc Inform Res. 2022 Jan;28(1):3-15. doi: 10.4258/hir.2022.28.1.3. Epub 2022 Jan 31.
6
Application of Quality Control Circle Activity in Improving Effectiveness of Drug Intervention in Lung Cancer Patients with Moderate to Severe Pain.品管圈活动在提高中重度癌痛肺癌患者药物干预效果中的应用。
Curr Med Sci. 2021 Oct;41(5):996-1003. doi: 10.1007/s11596-021-2451-x. Epub 2021 Oct 15.
7
Multisite Quality Improvement Initiative to Repair Incomplete Electronic Medical Record Documentation As One of Many Causes of Provider Burnout.多站点质量改进倡议，以修复电子病历文档不完整的问题，这是导致医务人员倦怠的众多原因之一。
JCO Oncol Pract. 2020 Nov;16(11):e1412-e1416. doi: 10.1200/OP.20.00294. Epub 2020 Aug 6.
8
The application of quality control circle to improve the quality of samples: A SQUIRE-compliant quality-improving study.应用质量控制圈提高样本质量：一项符合SQUIRE标准的质量改进研究。
Medicine (Baltimore). 2020 May 22;99(21):e20333. doi: 10.1097/MD.0000000000020333.
9
Invoking the Medical Humanities to Develop a #MedicineWeCanTrust.呼吁医学人文学科，发展值得信赖的医学。
Acad Med. 2019 Oct;94(10):1422-1424. doi: 10.1097/ACM.0000000000002870.
10
Applying Pareto analysis to reducing bloodstream infections.应用帕累托分析来减少血流感染。
J Infect Prev. 2018 Sep;19(5):208-210. doi: 10.1177/1757177418795298. Epub 2018 Aug 22.