Skar-Fröding Regina, Clausen Hanne Kristin, Biringer Eva, Ruud Torleif, Šaltyte Benth Jurate, Veland Mina, S Heiervang Kristin
R&D Department, Division of Mental Health Services, Akershus University Hospital, P.O. Box 1000, Lørenskog, 1478, Norway.
Norwegian National Advisory Unit on Concurrent Substance Abuse and Mental Health Disorders and Mental Health Division, Innlandet Hospital Trust, Brumunddal, Norway.
Community Ment Health J. 2024 Dec 10. doi: 10.1007/s10597-024-01418-9.
Satisfaction with services among service users is an important aspect of quality in mental health care. This prospective study investigated associations between service and treatment factors at baseline and satisfaction with services at 18-month follow-up among service users with psychosis in specialist mental health services. Data were collected from 119 service users with psychosis and their clinicians from 26 clinical sites across Norway at baseline and after 18 months. Satisfaction with services was measured using the Client Satisfaction Questionnaire-8 (CSQ-8). Linear mixed models with random intercepts for units were estimated to test the association between service- and treatment-related predictors and the CSQ-8. Participating in the Individual Placement and Support program or other interventions to promote work or study, receiving well-coordinated services, and receiving helpful assistance from a general practitioner at baseline were positively associated with satisfaction with services at 18-month follow-up. The present results suggest that receiving integrated and well-coordinated services and targeting the goal of facilitating employment and study opportunities is important for satisfaction with services among service users with psychosis.
服务使用者对服务的满意度是精神卫生保健质量的一个重要方面。这项前瞻性研究调查了专科精神卫生服务中，基线时的服务和治疗因素与精神病服务使用者18个月随访时的服务满意度之间的关联。在基线和18个月后，从挪威26个临床地点的119名患有精神病的服务使用者及其临床医生处收集数据。使用客户满意度问卷-8（CSQ-8）来衡量对服务的满意度。估计具有单位随机截距的线性混合模型，以检验与服务和治疗相关的预测因素与CSQ-8之间的关联。在基线时参与个人安置与支持计划或其他促进工作或学习的干预措施、接受协调良好的服务以及从全科医生处获得有益的帮助，与18个月随访时的服务满意度呈正相关。目前的结果表明，获得综合且协调良好的服务以及以促进就业和学习机会为目标，对于精神病服务使用者的服务满意度很重要。
