Chapko M K, Milgrom P, Bergner M, Conrad D, Skalabrin N
Am J Public Health. 1985 Jan;75(1):61-5. doi: 10.2105/ajph.75.1.61.
One hundred and twenty-six dental offices in Washington State kept a record of each time an expanded function was performed by the dentist, hygienist, or assistant. There were five two-week recording periods starting in February 1979 and ending in February 1981. Consistent with increasing productivity, dentists most frequently delegate tasks to dental assistants rather than dental hygienists and delegate an individual task consistently if it is delegated at all. For tasks that may be delegated to the assistant, a relationship was found between the per cent of dentists delegating an individual task and the amount of the dentist's time that is freed through delegating that task. From the perspective of quality of care, the per cent of dentists who delegate a task was inversely related to the complexity of the task.
华盛顿州的126家牙科诊所记录了牙医、口腔保健员或助理每次执行扩展功能的情况。从1979年2月开始到1981年2月结束,共有五个为期两周的记录期。与生产率提高相一致的是,牙医最常将任务委派给牙科助理而非口腔保健员,并且如果确实委派了某项任务,会始终如一地委派给同一个人。对于可能委派给助理的任务,发现委派某项任务的牙医百分比与通过委派该任务而节省的牙医时间量之间存在关联。从护理质量的角度来看,委派某项任务的牙医百分比与任务的复杂性呈负相关。