一项针对专科门诊神经康复服务中患者和临床医生视频会诊体验的服务评估。
A service evaluation of patient and clinician experience of video consultations in a specialist outpatient neurorehabilitation service.
作者信息
Saif A, Winward Charlotte, Di Pierro Isabelle, Butler Katie, Cornish Judy, Dawes Helen, Collett Johnny
机构信息
Oxford Centre for Enablement, Nuffield Orthopaedic Centre, Windmill Rd, Headington, Oxford OX3 7HE.
Centre for Movement, Occupational and Rehabilitation Sciences (MOReS), Department of Sport, Health Sciences and Social Work Oxford Brookes University, Headington Rd, Headington, Oxford OX3 0BP.
出版信息
Future Healthc J. 2024 Nov 12;12(1):100209. doi: 10.1016/j.fhj.2024.100209. eCollection 2025 Mar.
INTRODUCTION
There has been a rapid adoption of telerehabilitation services, particularly during the COVID-19 pandemic, with minimal guidance or evaluation of benefit. This survey explores experiences of video consultations in a specialist outpatient neurorehabilitation service.
METHODS
Digital surveys were designed to evaluate experience of Attend Anywhere. Anyone could answer the survey after attending a video consultation.
SETTING AND PARTICIPANTS
Patients and doctors, occupational therapists, physiotherapists and speech and language therapists from a specialist outpatient neurorehabilitation service, between January and November 2020.
RESULTS
A total of 637 surveys were analysed. 74.6% of clinicians and 46.4% of patients indicated that video consultations were effective (X=158.6, < 0.001). Physiotherapists indicated that video consultation was not as effective as face to face (30.6%, X=12.5, = 0.052). Over 95% of clinicians and patients reported that they would use the video consultation system again X=5.8, < 0.016.
CONCLUSIONS
Video consultation offers potential for improving access to healthcare for patients with complex neurological conditions.
引言
远程康复服务已被迅速采用，尤其是在新冠疫情期间，且对其益处的指导或评估极少。本调查探讨了专科门诊神经康复服务中视频会诊的经验。
方法
设计数字调查问卷以评估“随时随地就诊”的体验。任何人在参加视频会诊后都可回答该问卷。
背景与参与者
2020年1月至11月期间，来自专科门诊神经康复服务的患者、医生、职业治疗师、物理治疗师以及言语和语言治疗师。
结果
共分析了637份调查问卷。74.6%的临床医生和46.4%的患者表示视频会诊是有效的（X = 158.6，< 0.001）。物理治疗师表示视频会诊不如面对面会诊有效（30.6%，X = 12.5，= 0.052）。超过95%的临床医生和患者报告称他们会再次使用视频会诊系统（X = 5.8，< 0.016）。
结论
视频会诊为改善患有复杂神经系统疾病的患者获得医疗服务的机会提供了潜力。
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