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释放团队潜力:掌握姑息治疗中的沟通技巧

Unlocking Team Potential: Mastering Communication in Palliative Care.

作者信息

Cerqueira Paula, Pereira Sara, Costa Raquel, Sousa Bárbara

机构信息

Internal Medicine - Medicina 2, Unidade Local de Saúde do Alto Minho - Hospital Conde de Bertiandos, Ponte de Lima, PRT.

Internal Medicine, Hospital Distrital de Santarém, Santarém, PRT.

出版信息

Cureus. 2024 Nov 25;16(11):e74417. doi: 10.7759/cureus.74417. eCollection 2024 Nov.

Abstract

Effective communication is crucial in multidisciplinary teams (MDTs) within palliative care, where patient needs can be complex and multifaceted. This article examines the significance of communication in promoting collaborative, patient-centered care while addressing challenges such as professional jargon, hierarchical barriers, and the emotional strain associated with end-of-life care. Leadership plays a vital role in creating an environment of open dialogue, reducing hierarchical dynamics, facilitating conflict resolution, and supporting the emotional well-being of team members. The article also outlines strategies to improve communication, including regular team meetings, the use of clear and inclusive language, communication skills training, and the integration of technology. By implementing these strategies, MDTs can overcome communication barriers, leading to better patient outcomes, enhanced team cohesion, and improved family satisfaction. In palliative settings, effective communication is essential for providing holistic and compassionate care.

摘要

在姑息治疗的多学科团队(MDT)中,有效的沟通至关重要,因为患者的需求可能复杂且多面。本文探讨了沟通在促进协作式、以患者为中心的护理方面的重要性,同时应对诸如专业术语、层级障碍以及与临终护理相关的情感压力等挑战。领导力在营造开放对话的环境、减少层级动态、促进冲突解决以及支持团队成员的情感福祉方面发挥着至关重要的作用。本文还概述了改善沟通的策略,包括定期团队会议、使用清晰且包容的语言、沟通技巧培训以及技术整合。通过实施这些策略,多学科团队可以克服沟通障碍,从而带来更好的患者治疗效果、增强团队凝聚力并提高家庭满意度。在姑息治疗环境中,有效的沟通对于提供全面且富有同情心的护理至关重要。

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