Keshavarz Hamid, Saeidnia Hamid Reza, Wang Ting
Department of Information Science and Knowledge Studies, Faculty of Education and Psychology, Shahid Beheshti University, Tehran, Iran.
Department of Knowledge and Information Science, Tarbiat Modares University, Tehran, Iran.
BMC Health Serv Res. 2025 Jan 3;25(1):18. doi: 10.1186/s12913-024-12196-1.
Despite the increasing integration of information technologies in healthcare settings, limited attention has been given to understanding technostress among health practitioners in hospitals. This study aims to assess the prevalence of technostress creators among health practitioners and explore potential factors contributing to its occurrence, with the ultimate goal of informing strategies to mitigate its impact.
Data were collected through a validated questionnaire administered to health practitioners at Tehran Apadana Hospital in Iran. The questionnaire encompassed demographic information and technostress assessment items. Statistical analysis was conducted using SPSS software to examine the relationship between technostress levels and demographic characteristics.
The analysis revealed that approximately 41% of health practitioners experienced medium levels of technostress, with 36% reporting high levels and 23% reporting low levels (χ2F = 55.4; p < 0.001). Notably, technology uncertainty emerged as the primary driver of technostress, followed by techno-overload, techno-complexity, techno-insecurity, and techno-invasion. Surprisingly, no significant relationship was found between technostress levels and demographic characteristics.
The study underscores the pressing need to address the prevalent medium to high levels of technostress among health practitioners in hospital environments. By shedding light on the key stressors and their distribution, these findings can inform human resources management strategies within healthcare systems to effectively support practitioners in navigating and managing technostress challenges.
尽管信息技术在医疗环境中的整合日益增加，但对于医院中医疗从业者的技术压力的了解却有限。本研究旨在评估医疗从业者中技术压力源的流行程度，并探讨导致其发生的潜在因素，最终目的是为减轻其影响的策略提供依据。
通过对伊朗德黑兰阿帕达纳医院的医疗从业者进行的一份经过验证的问卷收集数据。该问卷包括人口统计学信息和技术压力评估项目。使用SPSS软件进行统计分析，以检验技术压力水平与人口统计学特征之间的关系。
分析显示，约41%的医疗从业者经历中等程度的技术压力，36%报告为高水平，23%报告为低水平（χ2F = 55.4；p < 0.001）。值得注意的是，技术不确定性成为技术压力的主要驱动因素，其次是技术过载、技术复杂性、技术不安全感和技术入侵。令人惊讶的是，技术压力水平与人口统计学特征之间未发现显著关系。
该研究强调了应对医院环境中医疗从业者普遍存在的中高水平技术压力的迫切需求。通过揭示关键压力源及其分布，这些发现可为医疗系统内的人力资源管理策略提供信息，以有效支持从业者应对和管理技术压力挑战。
