Hirpina Beyene, Selam Muluken Nigatu, Fentie Atalay Mulu, Wale Minychel, Tegegne Aychew Mekuriaw, Abera Samuel
Department of Pharmaceutics and Social Pharmacy, School of Pharmacy, Addis Ababa University, P.O. Box 1176, Addis Ababa, Ethiopia.
Department of Pharmacology and Clinical Pharmacy, School of Pharmacy, Addis Ababa University, Addis Ababa, Ethiopia.
BMC Health Serv Res. 2025 Jan 6;25(1):25. doi: 10.1186/s12913-024-12191-6.
Extemporaneous compounding for dermatological use is an important therapeutic alternative for patients whose clinical needs are not met by approved drug products circulated in the market. Evaluating patients' perceptions and levels of satisfaction towards such services is an important factor for the adherence of patients and maintaining the quality of healthcare services. The current study aimed to assess patients' perception and level of satisfaction with the compounding service and extemporaneous preparations rendered at ALERT hospital.
An institution-based cross-sectional study was conducted among patients receiving compounding pharmacy services at ALERT hospital, Addis Ababa, Ethiopia from 10th April to 10th May 2023. A consecutive sampling technique was used to recruit the study participants. Data were collected using an interviewer-administered structured questionnaire, entered into the EPI info, exported and analyzed using SPSS. Multivariate linear regression analysis was performed to determine possible predictors of patient satisfaction and p-value < 0.05 considered as statistically significant.
A total of 422 patients recruited and most were predominantly females (64.4%) and aged between 26 and 35 years (38.4%). Nearly 2/3rd had a previous history of compounded medicine use. Majority of the respondents strongly agreed with their satisfaction with price (51.4%), the adequacy of information provided (67.8%), the ease and smoothness of communication with staff (72.0%), and the politeness and supportiveness of staff (73.2%). However, 39.1% of participants disagreed towards the fairness of compounding service waiting time. The overall positive perception and satisfaction level of patients at ALERT hospital receiving the compounding service for their dermatological preparations were 84.41% and 78.57%, respectively.
The patients' perception and satisfaction towards the compounding service at ALERT hospital indicated that the dermatological preparations and the services are optimal. Hence, health professionals and the hospital management should take further steps to improve service quality and enhance patient satisfaction.
对于临床需求未被市场上流通的获批药品满足的患者而言，皮肤科用临时调配制剂是一种重要的治疗选择。评估患者对此类服务的认知和满意度水平是患者依从性以及维持医疗服务质量的一个重要因素。本研究旨在评估患者对亚的斯亚贝巴ALERT医院提供的调配服务和临时制剂的认知及满意度水平。
2023年4月10日至5月10日，在埃塞俄比亚亚的斯亚贝巴ALERT医院接受调配药房服务的患者中开展了一项基于机构的横断面研究。采用连续抽样技术招募研究参与者。通过访谈员实施的结构化问卷收集数据，录入EPI info，导出后使用SPSS进行分析。进行多变量线性回归分析以确定患者满意度的可能预测因素，p值<0.05被视为具有统计学意义。
共招募了422名患者，其中大多数为女性（64.4%），年龄在26至35岁之间（38.4%）。近三分之二的患者有使用过调配药品的既往史。大多数受访者强烈同意他们对价格（51.4%）、所提供信息的充分性（67.8%）、与工作人员沟通的便捷性和顺畅性（72.0%）以及工作人员的礼貌和支持度（73.2%）感到满意。然而，39.1%的参与者不同意调配服务等待时间的公平性。在ALERT医院接受皮肤科制剂调配服务的患者总体积极认知度和满意度分别为84.41%和78.57%。
患者对ALERT医院调配服务的认知和满意度表明，皮肤科制剂和服务是最佳的。因此，卫生专业人员和医院管理层应采取进一步措施来提高服务质量并提升患者满意度。
