Boulougari Katerina, Christodoulakis Antonios, Bouloukaki Izolde, Karademas Evangelos C, Lionis Christos, Tsiligianni Ioanna
Department of Social Medicine, School of Medicine, University of Crete, 71500 Heraklion, Greece.
Department of Nursing, School of Health Sciences, Hellenic Mediterranean University, 71410 Heraklion, Greece.
Healthcare (Basel). 2024 Dec 25;13(1):21. doi: 10.3390/healthcare13010021.
BACKGROUND/OBJECTIVES: High levels of emotional intelligence (EI) and resilience in primary care physicians (PCPs) can help them communicate better with patients, build stronger relationships with colleagues, and foster a positive and collaborative workplace. However, studies have indicated that primary care physicians (PCPs) often do not focus enough on developing these skills. Consequently, the purpose of this mixed methods study was to evaluate the effectiveness of an experiential online training (EOT) intervention in enhancing the EI and resilience of PCPs who treat patients with chronic respiratory diseases (CRDs).
A total of 46 PCPs from Greece participated in a 25-hour EOT program, which focused on counseling skills for lifestyle change and breathing techniques for self-regulation. Quantitative data were collected using the Trait Emotional Intelligence Questionnaire-Short Form (TEIQue-SF) and the Connor-Davidson Resilience Scale (CD-RISC-25) before, immediately after, and three months post-intervention. Additionally, qualitative data were obtained through written reflections from participants regarding their clinical practice.
The results revealed significant improvements in EI and resilience scores immediately after the intervention (ΕΙ: 5.13, SD: 0.65 vs. 5.3, SD: 0.57, = 0.007; resilience: 76.6, SD: 11.75 vs. 79.83, SD: 10.24, = 0.029), as well as at the three-month follow-up (ΕΙ: 5.3, SD: 0.57 vs. 5.36, SD: 0.48, = 0.007; resilience: 79.83, SD: 10.24 vs. 81.03, SD: 7.86, = 0.029). The thematic analysis of qualitative data identified improvements in five key themes: communication skills, stress management, emotional awareness, resilience, and patient care. Participants reported feeling more confident, empathetic, and effective when interacting with patients, particularly those from diverse backgrounds. The convergence of the quantitative and qualitative findings showed the efficacy of the EOT intervention in enhancing PCPs' EI, resilience, well-being, and, ultimately, their practice.
背景/目的：初级保健医生（PCP）具备高水平的情商（EI）和适应力，有助于他们更好地与患者沟通、与同事建立更紧密的关系，并营造积极协作的工作环境。然而，研究表明，初级保健医生往往对培养这些技能的关注度不够。因此，这项混合方法研究的目的是评估体验式在线培训（EOT）干预对提高治疗慢性呼吸道疾病（CRD）患者的初级保健医生的情商和适应力的有效性。
来自希腊的46名初级保健医生参加了一个为期25小时的EOT项目，该项目侧重于生活方式改变的咨询技巧和自我调节的呼吸技巧。在干预前、干预后立即以及干预后三个月，使用特质情商问卷简版（TEIQue-SF）和康纳-戴维森适应力量表（CD-RISC-25）收集定量数据。此外，通过参与者对其临床实践的书面反思获得定性数据。
结果显示，干预后立即以及三个月随访时，情商和适应力得分均有显著提高（情商：5.13，标准差：0.65对5.3，标准差：0.57，P = 0.007；适应力：76.6，标准差：11.75对79.83，标准差：10.24，P = 0.029），以及在三个月随访时（情商：5.3，标准差：0.57对5.36，标准差：0.48，P = 0.007；适应力：79.83，标准差：10.24对81.03，标准差：7.86，P = 0.029）。定性数据的主题分析确定了五个关键主题的改善：沟通技巧、压力管理、情绪意识、适应力和患者护理。参与者报告说，在与患者互动时，尤其是与来自不同背景的患者互动时，他们感到更自信、更有同理心且更有效率。定量和定性研究结果的趋同表明，EOT干预在提高初级保健医生的情商、适应力、幸福感以及最终他们的实践方面具有有效性。
Zotero 插件
