He Peng, Lu Fei, Sun Ruishan, Zhang Zhaoning
School of Traffic and Transportation Engineering, Xinjiang University, Urumqi, 830017, China.
College of Air Traffic Management, Civil Aviation University of China, Tianjin, 300300, China.
Sci Rep. 2025 Jan 10;15(1):1606. doi: 10.1038/s41598-025-85990-4.
The increasing complexity of aviation systems and the rise of unpredictable "Black Swan" events necessitate resilience-based safety management strategies. Flight Crew Resilient Behavior (FCRB), defined as the ability of flight crews to adapt effectively beyond standard operating procedures, is critical for ensuring operational safety. Despite its significance, systematic approaches to understanding and managing FCRB remain underdeveloped. This study builds on American Airlines' pioneering work by extending the FCRB scope to the Chinese aviation sector, and identifies 22 key factors influencing FCRB across individual, cockpit, organizational, and social dimensions through a comprehensive literature review and expert interviews. A hierarchical model was developed using Interpretive Structural Modeling (ISM) to uncover the relationships and layered dependencies among these factors. Subsequently, the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method was applied to analyze causal relationships and interaction strengths, pinpointing critical driving and dependent factors within the system. The integrated ISM-DEMATEL analysis revealed seven management pathways, offering actionable strategies to enhance FCRB through targeted interventions in knowledge development, safety culture, and responsibility. These findings provide a robust framework for airlines, aviation authorities, and manufacturers to manage FCRB proactively, address both anticipated and unforeseen challenges, and advance aviation safety.
航空系统日益复杂，不可预测的“黑天鹅”事件不断增加，这就需要基于韧性的安全管理策略。飞行机组人员韧性行为（FCRB）被定义为飞行机组人员在标准操作程序之外有效适应的能力，对于确保运行安全至关重要。尽管其意义重大，但理解和管理FCRB的系统方法仍未得到充分发展。本研究以美国航空公司的开创性工作为基础，将FCRB的范围扩展到中国航空业，并通过全面的文献综述和专家访谈，确定了在个人、驾驶舱、组织和社会层面影响FCRB的22个关键因素。利用解释结构模型（ISM）开发了一个层次模型，以揭示这些因素之间的关系和层次依赖性。随后，应用决策试验与评价实验室（DEMATEL）方法分析因果关系和相互作用强度，确定系统内的关键驱动因素和依赖因素。综合的ISM-DEMATEL分析揭示了七条管理途径，通过在知识发展、安全文化和责任方面的有针对性干预，提供了增强FCRB的可行策略。这些发现为航空公司、航空当局和制造商提供了一个强有力的框架，以便他们积极管理FCRB，应对预期和意外挑战，并提高航空安全。
