Lu Yi, Yan Yu, Xiao Shuai-Ping, Zhao Kai-Chen, Cao Zhao-Xue, Zhou Yan-Hui
Academy of Advanced Interdisciplinary Studies, Wuhan University, Wuhan 430072, China.
School of Marxism, Hubei University of Economics, Wuhan 430205, China.
Behav Sci (Basel). 2025 Jan 22;15(2):113. doi: 10.3390/bs15020113.
Passive cyber incivility, with its ambiguity and offensive nature, can have a detrimental impact on employees' well-being and negative work consequences. To explore passive cyber incivility in depth, we examined its effects through both motivational and affective channels. Over the course of a month, this study conducted a three-wave survey across industries, involving a sample of 306 employees. Results showed that passive cyber incivility has no direct impact on work engagement. Instead, it hampered work engagement through the serial mediation of intrinsic motivation and emotional exhaustion. Overall, this study aims not only to raise awareness of the risks associated with passive cyber incivility but also to contribute to the existing literature on work engagement by investigating the mediating processes that have not been sufficiently studied.
消极网络不文明行为因其模糊性和冒犯性，会对员工的幸福感产生不利影响，并带来负面的工作后果。为了深入探究消极网络不文明行为，我们通过动机和情感渠道考察了其影响。在一个月的时间里，本研究对多个行业进行了三轮调查，样本包括306名员工。结果表明，消极网络不文明行为对工作投入没有直接影响。相反，它通过内在动机和情绪耗竭的连环中介作用阻碍了工作投入。总体而言，本研究不仅旨在提高人们对消极网络不文明行为相关风险的认识，还旨在通过调查尚未得到充分研究的中介过程，为现有的工作投入文献做出贡献。
