Damaschi Gabriele, Aboueldahab Ali, D'Addario Marco
Department of Psychology, University of Milano-Bicocca, 20126 Milan, Italy.
Behav Sci (Basel). 2025 Feb 11;15(2):189. doi: 10.3390/bs15020189.
Brand loyalty is widely recognized as a key driver of consumer behavior, significantly influencing their willingness to pay more for preferred brands. This study explores the relationship between brand loyalty, its components, willingness to pay, consumer personality traits, and product price range. A tailored online survey involving participants aged 18 to 60 revealed a strong positive correlation between brand loyalty and increased willingness to pay. The findings also underscore the influence of Conscientiousness and Energy on brand loyalty, alongside the moderating effect of product price range. Specifically, habit-based loyalty dominates low-priced, routine purchases, while higher-priced decisions involve deeper cognitive-affective evaluations. These insights offer valuable guidance for enhancing customer satisfaction and optimizing brand profitability.
品牌忠诚度被广泛认为是消费者行为的关键驱动力,极大地影响着他们为偏好品牌支付更高价格的意愿。本研究探讨了品牌忠诚度、其组成部分、支付意愿、消费者个性特征和产品价格范围之间的关系。一项针对18至60岁参与者的定制在线调查显示,品牌忠诚度与支付意愿的提高之间存在很强的正相关关系。研究结果还强调了尽责性和活力对品牌忠诚度的影响,以及产品价格范围的调节作用。具体而言,基于习惯的忠诚度在低价常规购买中占主导地位,而高价决策则涉及更深层次的认知情感评估。这些见解为提高客户满意度和优化品牌盈利能力提供了有价值的指导。