Arbanas Goran, Periša Ante, Biliškov Ivan, Sušac Jelena, Badurina Mirela, Arbanas Dahna
Goran Arbanas, Vrapče University Psychiatric Hospital, Bolnička cesta 32, 10000 Zagreb, Croatia, goran.arbanas@bolnica-vrapce .hr.
Croat Med J. 2025 Feb 28;66(1):13-19. doi: 10.3325/cmj.2025.66.13.
To rate the level of patients' satisfaction with responses on questions regarding mental health provided by human psychiatrists, pharmacists, and chatbot platforms.
This cross-sectional study enrolled 89 patients who were pharmacologically treated for their mental disorder in one institution in Croatia and one in Bosnia and Herzegovina during October 2023. They asked psychiatrists, pharmacists, ChatGPT, and one Croatian chatbot questions about their mental disorder and medications and rated the satisfaction with the responses.
Almost half of the patients had used ChatGPT before the study, and only 12.4% had used the Croatian platform. The patients were most satisfied with the information provided by psychiatrists (4.67 out of 5 about mental disorder and 4.51 about medications), followed by pharmacists (3.94 about medications), ChatGPT (3.66 about mental disorder and 3.45 about medications), and the Croatian platform (3.66 about mental disorder and 3.44 about medications). Almost half of the participants believed it was easier for them to put a question to a psychiatrist than to a chatbot, and only 10% claimed it was easier to ask ChatGPT.
Patients with mental health disorders were more satisfied with responses from their psychiatrists than from chatbots, and satisfaction with chatbots' knowledge on mental disorders and medications was still too low to justify their usage in these patients.
评估患者对人类精神科医生、药剂师和聊天机器人平台就心理健康问题所给出回复的满意度。
这项横断面研究纳入了2023年10月期间在克罗地亚的一家机构和波斯尼亚和黑塞哥维那的一家机构接受精神疾病药物治疗的89名患者。他们向精神科医生、药剂师、ChatGPT和一个克罗地亚聊天机器人询问有关其精神疾病和药物的问题，并对回复的满意度进行评分。
近一半的患者在研究前使用过ChatGPT，只有12.4%的患者使用过克罗地亚平台。患者对精神科医生提供的信息最满意（关于精神疾病的评分为4.67分（满分5分），关于药物的评分为4.51分），其次是药剂师（关于药物的评分为3.94分）、ChatGPT（关于精神疾病的评分为3.66分，关于药物的评分为3.45分）和克罗地亚平台（关于精神疾病的评分为3.66分，关于药物的评分为3.44分）。近一半的参与者认为向精神科医生提问比向聊天机器人提问更容易，只有10%的人声称向ChatGPT提问更容易。
患有精神健康障碍的患者对精神科医生的回复比对聊天机器人的回复更满意，并且对聊天机器人在精神疾病和药物方面知识的满意度仍然过低，不足以证明在这些患者中使用它们是合理的。
