评估墨尔本东南部地区患者使用虚拟急诊科服务的满意度。
Evaluating the satisfaction of patients utilising the virtual emergency department service in southeast region of Melbourne.
作者信息
Sri-Ganeshan Muhuntha, Harris Amanda, Thuring Christopher, O'Reilly Gerard, Mitra Biswadev, Underhill Andrew, Charteris Claire, Egerton-Warburton Diana, Cameron Peter A
机构信息
School of Public Health and Preventive Medicine, Monash University, Melbourne, Victoria, Australia.
Emergency and Trauma Centre, The Alfred Hospital, Melbourne, Victoria, Australia.
出版信息
Emerg Med Australas. 2025 Apr;37(2):e70034. doi: 10.1111/1742-6723.70034.
OBJECTIVES
Evaluate patient satisfaction with paramedic and residential aged care facility (RACF) staff-initiated tele-emergency care through the Southeast Melbourne Virtual ED.
METHODS
Patient satisfaction surveys were conducted across two of the constituent virtual EDs (VEDs).
RESULTS
Of 452 responses, 427 (94.5%) had no negative comments, with 341 (75.4%) rating the service 8 out of 10 or higher, and 83.4% would recommend the service to family or friends.
CONCLUSIONS
Emergency telehealth services were favoured by patients, with ratings comparable to satisfaction scores in physical EDs. Upskilling of emergency clinicians for telehealth consultations and educational programmes could provide further improvements to patient experiences.
目的
通过墨尔本东南部虚拟急诊科评估患者对护理人员及老年护理机构（RACF）工作人员发起的远程急救护理的满意度。
方法
在两个组成虚拟急诊科（VED）中开展患者满意度调查。
结果
在452份回复中，427份（94.5%）没有负面评价，341份（75.4%）将该服务评为8分及以上，83.4%的患者会向家人或朋友推荐该服务。
结论
患者对紧急远程医疗服务表示满意，评分与实体急诊科的满意度得分相当。提升急诊临床医生的远程医疗咨询技能及开展教育项目可进一步改善患者体验。
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