Munangatire Takaedza, Tomas Nestor, Alweendo Maria M
University of Namibia, P.O. Box 88, Rundu, Namibia.
J Nurs Manag. 2023 Dec 12;2023:6663194. doi: 10.1155/2023/6663194. eCollection 2023.
The purpose of this study was to explore nurses' experiences of conflict management at a central hospital in Namibia. Conflict in nursing practice is inevitable and experienced regularly. Understanding how nurses experience conflict is at the centre of the successful handling of conflict, which may enhance teamwork and quality of patient care. A phenomenological transcendental (descriptive) phenomenology design was used in this study. Fifteen nurses were purposively selected at the teaching hospital and interviewed to generate data, which were analysed thematically between June and November 2021. Five themes were generated from a rigorous analysis process: understanding of conflict and conflict management; development of conflict; conflict management approaches; consequences of conflict; and in-service training. Conflict situations that nurses face during their practice may remain unresolved or inappropriately resolved if they lack the necessary education and skills in conflict management. Nursing education and continuous education on conflict management should thus be provided to all nurses to empower them to manage conflict situations, which could improve their nursing practice and quality of patient care. There is a need to strengthen conflict management education in both undergraduate and continuous education programmes for nurses.
本研究的目的是探究纳米比亚一家中心医院护士的冲突管理经历。护理实践中的冲突不可避免且时有发生。了解护士如何经历冲突是成功处理冲突的核心，这可能会加强团队合作并提高患者护理质量。本研究采用现象学先验（描述性）现象学设计。在教学医院有目的地挑选了15名护士并进行访谈以收集数据，于2021年6月至11月对数据进行了主题分析。通过严格的分析过程得出了五个主题：对冲突和冲突管理的理解；冲突的发展；冲突管理方法；冲突的后果；以及在职培训。如果护士在冲突管理方面缺乏必要的教育和技能，那么他们在实践中面临的冲突情况可能仍无法解决或得到不当解决。因此，应该为所有护士提供护理教育和冲突管理方面的继续教育，使他们有能力处理冲突情况，这可以改善他们的护理实践和患者护理质量。有必要在护士的本科教育和继续教育项目中加强冲突管理教育。
