Leotin Sylvie
Equify Health, Menlo Park, CA, USA.
J Patient Exp. 2025 Apr 15;12:23743735251334015. doi: 10.1177/23743735251334015. eCollection 2025.
Communication gaps within healthcare systems significantly compromise patient outcomes. This article explores systemic challenges through the dual lens of personal experience as a cancer survivor and professional insights as a human-centered design leader. Drawing on an IRB-approved study and literature review, it examines how ineffective communication creates barriers to patient understanding and safety, with disproportionate impacts on marginalized populations. The article introduces an innovative application of human-centered design methodology to transform healthcare communication by prioritizing patient needs and experiences. Seven evidence-based strategies provide actionable frameworks for healthcare stakeholders to enhance communication clarity, accessibility, and effectiveness, creating a more equitable, patient-centered healthcare system that serves all populations effectively.
医疗系统中的沟通差距严重损害了患者的治疗效果。本文通过癌症幸存者的个人经历和以人文为中心的设计领导者的专业见解这两个视角，探讨系统性挑战。基于一项经机构审查委员会批准的研究和文献综述，本文研究了无效沟通如何给患者的理解和安全造成障碍，以及对边缘化人群产生的不成比例的影响。本文介绍了一种创新的以人文为中心的设计方法应用，通过优先考虑患者需求和体验来转变医疗沟通。七种基于证据的策略为医疗利益相关者提供了可操作的框架，以提高沟通的清晰度、可及性和有效性，创建一个更公平、以患者为中心且能有效服务所有人群的医疗系统。
