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以信任为中介的短视频内容对社交媒体平台上消费者购买意愿的影响。

Influence of short video content on consumers purchase intentions on social media platforms with trust as a mediator.

作者信息

Luo Chengdan, Hasan Nurul Ain Mohd, Zamri Bin Ahmad Abdul Mua'ti, Lei Guosheng

机构信息

Faculty of Modern Languages and Communication, Universiti Putra Malaysia, 43400, Serdang, Malaysia.

Faculty of Fine and Applied Arts, Burapha University, Chon Buri, Thailand.

出版信息

Sci Rep. 2025 May 13;15(1):16605. doi: 10.1038/s41598-025-94994-z.

Abstract

Short videos on social media platforms have boomed with the rapid growth of the video consumption industry and have become an important marketing tool for businesses. With the rise of platforms such as TikTok or Douyin, short videos have profoundly impacted consumer behavior, making it crucial to understand their role in shaping consumer purchase intention. However, there is still a need for further research on how short video content promotes consumer purchase intent. Based on the Stimulus-Organism-Response (SOR) model, this study constructs a structural model to explore the impact of short video content on consumer purchase intention, focusing on the mediating role of consumer trust. The model incorporates usefulness, ease of use, and entertainment as external stimuli, consumer trust as internal psychological responses, and purchase intention as the final behavioral outcome. This study collected 372 valid data from Chinese consumers through an online questionnaire and empirically analyzed it using structural equation modeling. The study results show that short-form video content's usefulness, ease of use, and entertainment significantly affect consumers' trust and purchase intention. Moreover, consumer trust positively affects purchase intention and mediates the relationship between short video content and purchase behavior. This research extends the application of the SOR model to the context of social media short videos, highlighting the crucial role of consumer trust in shaping consumer purchase decisions. Based on these findings, we propose actionable strategies for businesses to optimize short video content and build consumer trust, ultimately enhancing marketing effectiveness and driving consumer purchases.

摘要

随着视频消费行业的迅速发展,社交媒体平台上的短视频蓬勃兴起,并已成为企业重要的营销工具。随着TikTok或抖音等平台的崛起,短视频对消费者行为产生了深远影响,因此了解其在塑造消费者购买意愿方面的作用至关重要。然而,关于短视频内容如何促进消费者购买意愿仍需进一步研究。基于刺激-机体-反应(SOR)模型,本研究构建了一个结构模型,以探讨短视频内容对消费者购买意愿的影响,重点关注消费者信任的中介作用。该模型将有用性、易用性和娱乐性作为外部刺激,消费者信任作为内部心理反应,购买意愿作为最终行为结果。本研究通过在线问卷收集了372份来自中国消费者的有效数据,并使用结构方程模型进行了实证分析。研究结果表明,短视频内容的有用性、易用性和娱乐性显著影响消费者的信任和购买意愿。此外,消费者信任对购买意愿有积极影响,并在短视频内容与购买行为之间起中介作用。本研究将SOR模型的应用扩展到社交媒体短视频领域,突出了消费者信任在塑造消费者购买决策中的关键作用。基于这些发现,我们为企业提出了可行的策略,以优化短视频内容并建立消费者信任,最终提高营销效果并推动消费者购买。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d22b/12075488/36ea4055aa96/41598_2025_94994_Fig1_HTML.jpg

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