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医院环境中社会心理和工效学风险认知对员工健康、工作绩效及缺勤率的影响。

Effects of Psychosocial and Ergonomic Risk Perceptions in the Hospital Environment on Employee Health, Job Performance, and Absenteeism.

作者信息

Sönmez Kadriye, Yilmaz Salim, Karabay Derya

机构信息

Department of Medical Documentation and Secretariat, Plato Vocational School, Istanbul Topkapi University, Istanbul 34087, Türkiye.

Department of Health Management, Faculty of Health Sciences, Acibadem Mehmet Ali Aydinlar University, Istanbul 34752, Türkiye.

出版信息

Healthcare (Basel). 2025 Apr 26;13(9):1000. doi: 10.3390/healthcare13091000.

Abstract

This study examined the effects of psychosocial and ergonomic risk perceptions in the hospital environment on employee health, job performance, and absenteeism. In fast-paced hospital settings, the cumulative physical and psychological demands of patient care, exacerbated by poor ergonomic conditions, can jeopardize employee well-being and compromise service quality. A cross-sectional study was conducted among healthcare professionals in Istanbul using a multimethod approach with a quantitative emphasis. To analyze the interrelationships among these variables while controlling for demographic factors, including age and sex, structural equation modeling was employed. The findings indicated that both psychological safety and favorable ergonomic conditions significantly enhanced job satisfaction, which in turn positively influenced mental health and overall job performance. Moreover, better physical health was associated with reduced absenteeism, further contributing to improved job performance. These results highlight the significance of developing supportive and ergonomically sound work environments for enhancing employee well-being, reducing absenteeism, and optimizing performance in hospital settings. This study offers valuable insights for hospital administrators and policymakers seeking to implement effective interventions that address psychosocial and ergonomic challenges, thereby ensuring higher quality healthcare services.

摘要

本研究考察了医院环境中的社会心理和工效学风险认知对员工健康、工作绩效和旷工率的影响。在节奏快的医院环境中,不良的工效学条件加剧了患者护理对身体和心理的累积需求,这可能危及员工的健康并影响服务质量。在伊斯坦布尔的医疗保健专业人员中开展了一项横断面研究,采用以定量为主的多方法研究路径。为了在控制年龄和性别等人口统计学因素的同时分析这些变量之间的相互关系,采用了结构方程模型。研究结果表明,心理安全感和良好的工效学条件均能显著提高工作满意度,而工作满意度反过来又对心理健康和整体工作绩效产生积极影响。此外,身体健康状况改善与旷工率降低相关,这进一步有助于提高工作绩效。这些结果凸显了营造支持性且符合工效学的工作环境对于提升员工幸福感、降低旷工率以及优化医院环境中的工作绩效的重要性。本研究为寻求实施有效干预措施以应对社会心理和工效学挑战从而确保提供更高质量医疗服务的医院管理人员和政策制定者提供了有价值的见解。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/73df/12071776/314f802bd70c/healthcare-13-01000-g001.jpg

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