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对机器的信任:人格特质如何塑造不同人机交互模式下的静态和动态信任。

Trust in machines: how personality trait shapes static and dynamic trust across different human-machine interaction modalities.

作者信息

Zhu Yi, Hua Guiqi, Liu Xinning, Wang Chang, Tang Mingwei

机构信息

School of Computer Science, Nanjing Audit University, Nanjing, Jiangsu, China.

International School, Nanjing Audit University, Nanjing, Jiangsu, China.

出版信息

Front Psychol. 2025 Apr 29;16:1539054. doi: 10.3389/fpsyg.2025.1539054. eCollection 2025.

DOI:10.3389/fpsyg.2025.1539054
PMID:40365630
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC12069323/
Abstract

With the rapid advancement of Artificial Intelligence (AI), intelligent machines are increasingly displaying "human-like personality," shifting Human-Machine Interaction (HMI) from one-way guidance to interactive, multi-level dynamics. Trust plays a pivotal role in the development and maintenance of these evolving interactions. While personality traits have been recognized as key factors in shaping and enhancing interpersonal trust, their role in the development of static and dynamic trust in HMI remains underexplored. This study investigates how personality traits influence trust in HMI across two interaction modalities: Personal Computer (PC) and Virtual Reality (VR). By simulating real-world interaction scenarios, we examined the impact of personality traits on both static and dynamic trust, and explored the relationship between them. The results showed that in the PC modality, personality traits significantly affected both static and dynamic trust, with static trust serving as a strong predictor of dynamic trust. In the VR modality, personality traits significantly influenced static trust, and static trust again played a key role in shaping dynamic trust. These findings underscore the foundational importance of static trust in the evolution of trust in HMI, and highlight the need to consider individual personality differences and interaction modalities in the design of AI-driven interfaces to foster trust and promote long-term engagement.

摘要

随着人工智能(AI)的迅速发展,智能机器越来越多地展现出“类人个性”,将人机交互(HMI)从单向引导转变为交互式、多层次动态交互。信任在这些不断演变的交互的发展和维护中起着关键作用。虽然个性特质已被视为塑造和增强人际信任的关键因素,但它们在人机交互中静态和动态信任发展中的作用仍未得到充分探索。本研究调查了个性特质如何在两种交互模式下影响人机交互中的信任:个人电脑(PC)和虚拟现实(VR)。通过模拟现实世界的交互场景,我们研究了个性特质对静态和动态信任的影响,并探讨了它们之间的关系。结果表明,在PC模式下,个性特质显著影响静态和动态信任,静态信任是动态信任的有力预测指标。在VR模式下,个性特质显著影响静态信任,静态信任在塑造动态信任方面再次发挥关键作用。这些发现强调了静态信任在人机交互信任演变中的基础重要性,并突出了在设计人工智能驱动的界面时考虑个体个性差异和交互模式以促进信任和长期参与的必要性。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/16043f09ff4d/fpsyg-16-1539054-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/ce3ac2b6a4a8/fpsyg-16-1539054-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/48ad0a67c981/fpsyg-16-1539054-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/cc3d6cc732b6/fpsyg-16-1539054-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/16043f09ff4d/fpsyg-16-1539054-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/ce3ac2b6a4a8/fpsyg-16-1539054-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/48ad0a67c981/fpsyg-16-1539054-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/cc3d6cc732b6/fpsyg-16-1539054-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0c35/12069323/16043f09ff4d/fpsyg-16-1539054-g004.jpg

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