Fathorrahman Imam, Athiyah Umi, Rahem Abdul, Ming Long Chiau, Renganathan Elil, Al-Worafi Yaser Mohammed, Hermansyah Andi
Doctoral study program, Faculty of Pharmacy, Universitas Airlangga, Surabaya, 60115, Indonesia.
Department of Pharmacy Practice, Faculty of Pharmacy, Universitas Airlangga, Surabaya, 60115, Indonesia.
J Epidemiol Glob Health. 2025 May 15;15(1):71. doi: 10.1007/s44197-025-00368-z.
Telepharmacy has been increasingly used in Indonesian community pharmacies despite the absence of a policy regulating the services. In tandem with the lack of standardized pharmaceutical care, providing telepharmacy services may vary across community pharmacies. This study investigates the contemporary practice of telepharmacy in Indonesian community pharmacy.
A cross-sectional survey using a validated online questionnaire was conducted. The targeted participants were community pharmacists who claimed to have provided telepharmacy service daily. The participants were approached using purposive sampling and extended using the accidental sampling method. The questionnaire asked about several activities that pharmacists do when delivering telepharmacy services. The data were subsequently analyzed using descriptive statistics.
Overall, 250 pharmacists participated in the online survey. Most respondents were female (73.6%) and less than 41 years old (78.6%). Despite respondents claiming to know telepharmacy (70%), more than half (52%) never attended any training and workshops on telepharmacy. Chat messaging apps were common platforms for telepharmacy (87.2%). Low patient uptake was evident in most pharmacies (74.4%). More than 96% of respondents ensured the accuracy of patient data before delivering the service. This includes verifying patient prescriptions and checking the prescribed medicines with patient history. However, fewer pharmacists frequently documented patient data (36%), communicated care plans to patients (22%), provided drug information (2.9%), and monitored outcomes (29.2%).
The lack of regulation has contributed to unstandardized telepharmacy practice. Despite the untapped potential, the growth of telepharmacy services in Indonesian community pharmacies is uncertain, with ongoing support from the regulation needed.
尽管印度尼西亚缺乏规范远程药学服务的政策，但远程药学服务在社区药房中的应用越来越广泛。由于缺乏标准化的药学服务，不同社区药房提供的远程药学服务可能存在差异。本研究调查了印度尼西亚社区药房远程药学服务的现状。
采用经过验证的在线问卷进行横断面调查。目标参与者为声称每天提供远程药学服务的社区药剂师。采用目的抽样法选取参与者，并通过偶遇抽样法扩大样本。问卷询问了药剂师在提供远程药学服务时所开展的多项活动。随后使用描述性统计方法对数据进行分析。
总体而言，250名药剂师参与了在线调查。大多数受访者为女性（73.6%），年龄小于41岁（78.6%）。尽管受访者声称了解远程药学（70%），但超过一半（52%）的人从未参加过任何远程药学培训和研讨会。聊天消息应用程序是远程药学服务的常见平台（87.2%）。大多数药房的患者接受度较低（74.4%）。超过96%的受访者在提供服务前确保患者数据的准确性。这包括核实患者处方并根据患者病史核对所开药物。然而，较少药剂师经常记录患者数据（36%）、向患者传达护理计划（22%）、提供药物信息（2.9%）以及监测结果（29.2%）。
缺乏监管导致远程药学服务实践不规范。尽管存在未开发的潜力，但印度尼西亚社区药房远程药学服务的发展仍不确定，需要监管的持续支持。
