Qi Xiaoyan, Huang Xin, Zhu Wenlong
Nursing School, Anhui Medical University, Hefei, Anhui, China.
Management School, Anhui University, Hefei, Anhui, China.
PLoS One. 2025 May 16;20(5):e0323417. doi: 10.1371/journal.pone.0323417. eCollection 2025.
Identifying and assessing the key factors that influence the operations of public transportation from an operational risk perspective is a critical challenge. In this paper, in order to tackle this issue by dissecting 18 risk factors through a comprehensive lens that encompasses five dimensions of the public transportation operation: infrastructure completeness, operational procedures, management practices, process requirements, and risk mitigation strategies, each with its respective evaluative metrics. To offer a nuanced analysis of these risk factors, we introduce an entropy weight-based DEMATEL (Decision-Making Trial and Evaluation Laboratory) method. This approach leverages the entropy weight decision-making process to quantify the significance of each risk factor, acknowledging the inherent uncertainties in the evaluation process. By applying the DEMATEL method to the collected data, it becomes evident that safety consciousness stands out as a pivotal factor, with human initiative emerging as a central element in the operational flow of public transportation. Furthermore, our study reveals that substantial funding, technological advancements, regular inspections, and stringent regulations are critical risk factors that warrant considerable attention in the management of public transportation operations. The findings underscore the necessity for a multifaceted approach to risk management to bolster the safety and efficiency of public transportation services. To foster a safer and more effective public transportation system, it is imperative for stakeholders to not only heighten their vigilance regarding safety but also to ensure that adequate financial resources and regulatory frameworks are in place. Only through a holistic and multidimensional risk management strategy can we hope to minimize the incidence of public safety risks.
从运营风险的角度识别和评估影响公共交通运营的关键因素是一项严峻的挑战。在本文中，为了解决这个问题，我们通过一个综合视角剖析18个风险因素，该视角涵盖公共交通运营的五个维度：基础设施完整性、运营程序、管理实践、流程要求和风险缓解策略，每个维度都有其相应的评估指标。为了对这些风险因素进行细致入微的分析，我们引入了一种基于熵权的DEMATEL（决策试验与评价实验室）方法。这种方法利用熵权决策过程来量化每个风险因素的重要性，同时承认评估过程中存在的固有不确定性。通过将DEMATEL方法应用于收集到的数据，可以明显看出安全意识是一个关键因素，而人的主动性则是公共交通运营流程中的核心要素。此外，我们的研究表明，大量资金、技术进步、定期检查和严格监管是公共交通运营管理中值得高度关注的关键风险因素。研究结果强调了采取多方面风险管理方法以提高公共交通服务安全性和效率的必要性。为了建立一个更安全、更有效的公共交通系统，利益相关者不仅要提高对安全的警惕性，还要确保有足够的财政资源和监管框架。只有通过全面和多维的风险管理策略，我们才有希望将公共安全风险的发生率降至最低。
