Ekhlasi Mahna, Shahdadi Nima, Peiravian Farzad, Yousefi Nazila
School of Pharmacy, Shahid Beheshti University of Medical Sciences, Tehran, Iran.
Department of Pharmacoeconomics and Pharma Management, Shahid Beheshti University of Medical Sciences, Tehran, Iran.
J Res Pharm Pract. 2025 Apr 24;13(4):137-140. doi: 10.4103/jrpp.jrpp_5_25. eCollection 2024 Oct-Dec.
The traditional approach to pharmacy practice offers standard medications based solely on physicians' decisions or existing treatment guidelines, not accompanying patients in their health status. On the other hand, patient-centered pharmacies provide tailored care to each individual's particular needs and concerns. As the patient-centered approach has gained significant importance in modern healthcare systems, including pharmacies, this study investigates how community pharmacies in Tehran are implementing such an approach.
A descriptive-analytical cross-sectional study was conducted using a validated questionnaire in the general population visiting pharmacies. The data were analyzed using SPSS 30.0.
The results show that 45% of the pharmacies were patient centered. The average rating of their patient-centeredness was 4.03 (out of 5). Regarding the patient-centeredness aspects of pharmacies, the most decisive points were the confidentiality of personal information and respect for the rights and dignity of the patients.
Our study shows that most pharmacies are patient centered. There was also a significant positive correlation between patient-centeredness and disease-centeredness. This means that improving the level of patient-centeredness in pharmacies also enhances the status of disease-centeredness in pharmacies, increasing patient satisfaction and loyalty.
传统的药学实践方法仅根据医生的决定或现有的治疗指南提供标准药物，而不关注患者的健康状况。另一方面，以患者为中心的药房会根据每个人的特定需求和关注点提供个性化护理。随着以患者为中心的方法在包括药房在内的现代医疗系统中变得越来越重要，本研究调查了德黑兰的社区药房是如何实施这种方法的。
采用经过验证的问卷，对光顾药房的普通人群进行了描述性分析横断面研究。使用SPSS 30.0对数据进行分析。
结果显示，45%的药房以患者为中心。其以患者为中心的平均评分为4.03（满分5分）。关于药房以患者为中心的方面，最关键的要点是个人信息的保密性以及对患者权利和尊严的尊重。
我们的研究表明，大多数药房以患者为中心。以患者为中心和以疾病为中心之间也存在显著的正相关。这意味着提高药房以患者为中心的水平也会提升药房以疾病为中心的地位，提高患者满意度和忠诚度。
