Rasheed Muhammad Kamran, Hasan Syed Shahzad, Altowayan Waleed M, Farooqui Maryam, Ud-Din Babar Zaheer
Department of Pharmacy Practice, College of Pharmacy, Qassim University, Qassim, Saudi Arabia.
School of Pharmacy, University of Huddersfield, Huddersfield HD1 3DH, United Kingdom.
Saudi Pharm J. 2023 Jun;31(6):801-807. doi: 10.1016/j.jsps.2023.04.014. Epub 2023 Apr 18.
Community pharmacy practice in Saudi Arabia is evolving and needs to be at par with the developed world. Community pharmacists can play a vital role in bridging gaps in the delivery of healthcare services by providing patient-centred care to patients and contributing toward the healthcare transformation plan of vision 2030 of Saudi Arabia. The present study is aimed at evaluating the knowledge, attitude, and practices of community pharmacists in delivering patient-centred care services.
A nationwide cross-sectional survey using a validated and pre-tested 27-item self-reported questionnaire was conducted amongst 301 (86.4% male, 13/6% female) community pharmacists from all regions of Saudi Arabia. Both descriptive and inferential analysis was employed using the SPSS version, with 0.05 as the level of significance.
Community pharmacists from chain pharmacy groups, female gender and staff community pharmacists had statistically better overall practice standards, knowledge, and attitude to conduct patient-centred care services (p less than 0.01). The majority of community pharmacists would expect extra remuneration and participation in structured professional skills development programs to provide patient-centred care efficiently. Inaccessibility of patient data from healthcare facilities, the unavailability of informative literature, and administrative workload were among the barriers cited in delivering patient-centred care.
The study findings show that community pharmacists could play a significant role in providing patient-centred care and contribute to the achievement of the healthcare reform agenda of Saudi Arabia. However, some obstacles must be overcome before this practice can be shifted, including the introduction of a formalized continuing professional development program, financial incentives, and a decrease in the administrative burden on pharmacists. The results of this study may help policymakers in Saudi Arabia better comprehend the country's existing approach to community pharmacy practice.
沙特阿拉伯的社区药房业务正在发展，需要与发达国家齐平。社区药剂师可以通过为患者提供以患者为中心的护理，并为沙特阿拉伯2030年愿景的医疗改革计划做出贡献，在弥合医疗服务提供差距方面发挥至关重要的作用。本研究旨在评估社区药剂师在提供以患者为中心的护理服务方面的知识、态度和实践。
在沙特阿拉伯所有地区的301名（86.4%为男性，13.6%为女性）社区药剂师中进行了一项全国性横断面调查，使用经过验证和预测试的27项自我报告问卷。使用SPSS版本进行描述性和推断性分析，显著性水平为0.05。
连锁药房集团的社区药剂师、女性社区药剂师和员工社区药剂师在开展以患者为中心的护理服务方面，总体实践标准、知识和态度在统计学上表现更好（p小于0.01）。大多数社区药剂师期望获得额外报酬并参与结构化专业技能发展计划，以有效地提供以患者为中心的护理。医疗保健机构无法获取患者数据、缺乏信息文献以及行政工作量是提供以患者为中心的护理时提到的障碍。
研究结果表明，社区药剂师在提供以患者为中心的护理方面可以发挥重要作用，并有助于实现沙特阿拉伯的医疗改革议程。然而，在这种实践转变之前，必须克服一些障碍，包括引入正式的持续专业发展计划、经济激励措施以及减轻药剂师的行政负担。本研究结果可能有助于沙特阿拉伯的政策制定者更好地理解该国现有的社区药房业务模式。
