The use of MAST in telepharmacy assessment: First report in Vietnam.

BACKGROUND

Telepharmacy is becoming an inevitable trend in the field of pharmaceutical care, especially in the Fourth Industrial Revolution. The use of telepharmacy systems in pharmaceutical consulting services has the potential to offer many benefits. However, a clear and comprehensive evaluation is necessary to ensure an optimal telepharmacy system. The study was conducted to assess the effectiveness of telepharmacy (www.telepharmacy.vn) in pharmaceutical consulting services for outpatients at Le Van Viet Hospital in Ho Chi Minh City. The MAST (Model for Assessment of Telemedicine) model was used to evaluate the effectiveness of the telepharmacy system.

METHODS

This is a cross-sectional study evaluating the effectiveness of telepharmacy system (www.telepharmacy.vn) in pharmaceutical consulting services for outpatients at Le Van Viet Hospital, Ho Chi Minh City, in 2024, using the MAST model.

RESULTS

The total number of participants was 51. According to the survey, 48 out of 51 patients (94.1%) reported satisfaction after consultation, with significant support from the hospital staff. Most of the evaluations on various aspects of the system according to the MAST model supported the application of this system in medication consultation activities at the hospital.

CONCLUSION

The positive feedback has encouraged the hospital's administration to widely implement this new system to improve and enhance the quality of outpatient care services.