Kegel Felix, Greve Maike, Schnell Knut, Stein Miriam, Kolbe Lutz M
University of Göttingen, Göttingen, Deutschland.
Asklepios Fachklinikum Göttingen, Universitätsmedizin Göttingen, Göttingen, Deutschland.
HMD Prax Wirtsch Inform. 2022;59(6):1513-1526. doi: 10.1365/s40702-022-00925-1. Epub 2022 Nov 3.
In the German healthcare system, the treatment of patients with mental disorders is taking on an increasingly important role. The number of people with mental illnesses in Germany has been rising significantly, and not just since the onset of the Covid-19 pandemic. This is accompanied by both economic and personal challenges. In this article, we contribute to the digital transformation in the healthcare sector by providing a conceptual analysis of the referral problem in mental health. To this end, we show that digital platforms offer a wide set of opportunities to structure the currently opaque supply side of the market and make both offline and online care and support services more accessible to patients and their relatives in a straightforward way, thus meaningfully enhancing the patient journey. Our results illustrate the necessity of considering the characteristics and of the platform and the implementation by means of co-creative techniques. In summary, our study presents a comprehensive and contextualized conceptualization of a referral platform and provides relevant evidence for the design and development of future platforms for both the academic discourse in the field of health IT and stakeholders from the field.
在德国医疗体系中，精神障碍患者的治疗正发挥着越来越重要的作用。德国精神疾病患者的数量一直在显著上升，而且并非自新冠疫情爆发后才开始。这伴随着经济和个人方面的挑战。在本文中，我们通过对心理健康领域的转诊问题进行概念分析，为医疗保健领域的数字化转型做出贡献。为此，我们表明数字平台提供了一系列广泛的机会，来构建当前不透明的市场供应方，并使患者及其亲属能够以直接的方式更便捷地获得线下和线上护理及支持服务，从而切实改善患者就医体验。我们的研究结果说明了考虑平台特征以及通过共创技术进行实施的必要性。总之，我们的研究提出了一个转诊平台的全面且情境化的概念，并为健康信息技术领域的学术讨论以及该领域的利益相关者设计和开发未来平台提供了相关依据。
