儿科急诊中的沟通与健康素养：护理团队视角
Communication and health literacy in pediatric emergency: nursing team's perspective.
作者信息
Soares Adélia Karla Falcão, Linhares Francisca Márcia Pereira, Barros Mirelly da Silva, Silva-Rodrigues Fernanda Machado, Pimenta Erika Acioli Gomes, Carvalho Queliane Gomes da Silva, Coriolano-Marinus Maria Wanderleya Lavor
机构信息
Universidade Federal de Pernambuco, Programa de Pós-Graduação em Enfermagem, Recife, PE, Brazil.
Universidade Federal de Pernambuco, Programa de Pós-Graduação em Saúde da Criança e Adolescente, Recife, PE, Brazil.
出版信息
Rev Esc Enferm USP. 2025 Jun 6;59:e20240294. doi: 10.1590/1980-220X-REEUSP-2024-0294en. eCollection 2025.
OBJECTIVE
To analyze the nursing team's knowledge and perspectives on an educational process focusing on communication and health literacy in the context of a pediatric emergency.
METHOD
A qualitative study, based on participatory health research and the health literacy theoretical framework. The educational process was conducted in a pediatric emergency room between October and November 2021, with the participation of ten nurses and 28 nursing technicians. Data were collected from operational groups' interactions and productions during the educational process and analyzed through descriptive and analytical coding, with the support of Atlas.ti software version 8.0.
RESULTS
Participants recognized barriers in communication with children and their families, expanding their repertoire of communication strategies, reinforcing the use of therapeutic toys, the teach-back technique and puppets.
CONCLUSION
Teaching-learning activities encouraged the nursing team's active and reflective participation, expanding knowledge and health literacy skills.
目的
分析护理团队在儿科急诊背景下，对以沟通和健康素养为重点的教育过程的认识和看法。
方法
一项基于参与式健康研究和健康素养理论框架的定性研究。该教育过程于2021年10月至11月在一家儿科急诊室进行，有十名护士和28名护理技术员参与。数据收集自教育过程中操作小组的互动和成果，并在Atlas.ti 8.0软件的支持下，通过描述性和分析性编码进行分析。
结果
参与者认识到与儿童及其家庭沟通中的障碍，扩展了他们的沟通策略储备，加强了对治疗性玩具、反馈教学法和木偶的使用。
结论
教学活动鼓励了护理团队的积极和反思性参与，扩展了知识和健康素养技能。
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