瑞典残疾青年职业康复服务满意度的影响因素分析
Analysis of factors influencing satisfaction with vocational rehabilitation services for young persons with disabilities in Sweden.
作者信息
Gustafsson Johanna, Witte Ingrid
机构信息
Department of Activity and Health, School of Health Sciences, Örebro University, Örebro, Sweden.
Centre for the Study of Professions, Oslo Metropolitan University, Oslo, Norway.
出版信息
Front Rehabil Sci. 2025 May 30;6:1573753. doi: 10.3389/fresc.2025.1573753. eCollection 2025.
PURPOSE
The purpose of this study is to identify what factors influence user satisfaction with vocational rehabilitation services among service users in a Swedish context.
METHODS
In a randomized control trial, ordinal logistic regression was applied to a dataset of 631 completed questionnaires about the support provided in three different vocational rehabilitation programmes in Sweden-Supported Employment, Case Management and Regular Vocational Rehabilitation.
RESULTS
The factors Person-centeredness, Trust in Support Persons, and Experience that the activities help with getting a job were significant factors of satisfaction among service users. The ordinal logistic regression model explained between 34.3% and 49.9% of the variance in the material, depending on the pseudo R-measure used.
CONCLUSIONS
Service users who experience vocational support as person-centered, experienced trust in their support persons and that vocational rehabilitation activities help with getting a job are more satisfied with the vocational rehabilitation services than are other service users, independent of the vocational rehabilitation models used. Therefore, a person-centered approach is relevant to include in models' development and service design of vocational rehabilitation.
目的
本研究旨在确定在瑞典背景下，哪些因素会影响服务使用者对职业康复服务的满意度。
方法
在一项随机对照试验中，将有序逻辑回归应用于一个包含631份关于瑞典三种不同职业康复计划（支持性就业、个案管理和常规职业康复）所提供支持的完整问卷的数据集。
结果
以服务对象为中心、对支持人员的信任以及认为活动有助于找到工作的体验是服务使用者满意度的重要因素。根据所使用的伪R测量方法，有序逻辑回归模型解释了材料中34.3%至49.9%的方差。
结论
与其他服务使用者相比，那些体验到以服务对象为中心的职业支持、对其支持人员有信任且认为职业康复活动有助于找到工作的服务使用者，对职业康复服务更满意，这与所使用的职业康复模式无关。因此，以服务对象为中心的方法对于职业康复模型的开发和服务设计具有重要意义。
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