De la Peña-López Itzel Julieta, Acosta-Gonzaga Elizabeth
Unidad Profesional Interdisciplinaria de Ingeniería y Ciencias Sociales y Administrativas, Instituto Politécnico Nacional, Mexico City 08410, Mexico.
Brain Sci. 2025 Jun 12;15(6):632. doi: 10.3390/brainsci15060632.
BACKGROUND/OBJECTIVES: Currently, older adults face significant digital exclusion due to a lack of technological skills, which limits their access to essential services and their social participation in an environment increasingly dependent on technology. This study aimed to analyze how technological anxiety and social influence affect the perceived usefulness, perceived ease of use, and adoption intention of technological tools among older adults in Mexico City using the Technology Acceptance Model (TAM).
A survey was conducted with 70 older adults attending an event in Mexico City.
The findings confirm that, although perceived usefulness and ease of use remain pillars of technology use intention, technology anxiety acts as a critical barrier limiting adoption. At the same time, social influence has a dual effect: on the one hand, it facilitates the perception of ease of use; on the other, it diminishes the perception of usefulness when support becomes pressuring or impatient.
These results underscore the need to design interventions that reduce anxiety, strengthen digital literacy, and promote empathetic and motivating social support, thereby effectively enhancing technology adoption among older adults.
背景/目的：目前，由于缺乏技术技能，老年人面临着严重的数字排斥问题，这限制了他们在一个日益依赖技术的环境中获得基本服务和参与社会活动的机会。本研究旨在运用技术接受模型（TAM）分析技术焦虑和社会影响如何影响墨西哥城老年人对技术工具的感知有用性、感知易用性和采用意愿。
对参加墨西哥城一项活动的70名老年人进行了调查。
研究结果证实，尽管感知有用性和易用性仍然是技术使用意愿的支柱，但技术焦虑是限制采用的关键障碍。同时，社会影响具有双重作用：一方面，它有助于感知易用性；另一方面，当支持变得具有压力或不耐烦时，它会降低对有用性的感知。
这些结果强调了设计干预措施的必要性，这些措施应减少焦虑、加强数字素养，并促进具有同理心和激励性的社会支持，从而有效提高老年人对技术的采用率。
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