Fostering Empathy Through Play: The Impact of on University Staff's Understanding of International Students.

This study investigates the potential of , a non-digital board game, as an innovative tool for fostering empathy among university staff towards international students. International students face multifaceted challenges-linguistic barriers, cultural dissonance, and systemic inequities-yet traditional staff training often fails to cultivate the perspective-taking required for meaningful support. Using a mixed-methods approach, we analysed data from 82 participants across 10 game sessions, including surveys (n = 27), recorded gameplay observations, and semi-structured interviews (n = 6). Thematic analysis explored how role-playing as student avatars and collaborative problem-solving influenced staff empathy. The results demonstrated the game's effectiveness in bridging cultural gaps, with participants reporting a heightened awareness of structural barriers and reduced stereotyping. Notably, the emergent findings suggested a "contrast commitment" effect, where witnessing biassed behaviours reinforced staff's dedication to equitable practices. This study advocates for game-based training as a complement to existing programmes, with future research needed to assess longitudinal impacts. Potential applications include adapting the framework for other marginalised student groups and institutional contexts.