Pettersen Sissel, Eide Hilde, Berg Anita
Faculty of Nursing and Health Sciences, Nord University, P.O. Box 474, Namsos, N-7801, Norway.
Centre for Health and Technology, Faculty of Health Sciences, University of South-Eastern Norway, PO Box 7053, Drammen, N-3007, Norway.
BMC Health Serv Res. 2025 Jul 1;25(1):856. doi: 10.1186/s12913-025-12994-1.
Health professionals performing tech champion roles have been identified as key personnel for successful technology adaptation. However, studies of tech champions’ roles in small organizations and from their own perspective are limited. This study explores how health professionals perform tech champions roles in municipal healthcare services.
This study is based on eight semi-structured interviews with health professionals holding tech champion roles in municipal healthcare services. Purposeful sampling from five locations in three Norwegian municipalities was conducted to ensure diversity in technologies and contexts. Braun and Clarke’s [2022] description of reflexive thematic analysis guided the data analysis.
We found that tech champions hold an undefined role, holding neither predefined job descriptions nor assigned clear-cut dedicated tasks. Performance of the tech champion role appears to be highly contextual. Tech champions must be able to perform a set of sub-roles simultaneously and customize their role performance to the respective stages of the implementation processes, specific technologies, and the implementation contexts. Thus, their enthusiasm, professional and technological competencies, and organizational know-how provided them with credibility and influence to fulfill their perceived mission of promoting, adopting, and supporting the use of technologies in the municipal healthcare service.
The tech champion’s role is undefined by management, but the champions themselves hold a clear understanding of their tasks and sub-roles in the technology implementation process. Tech champions need to hold several professional, technological, and personal competencies, as well as organizational know-how, to fulfill their perceived mission of supporting technology implementation in their services. The findings indicate that while it is important who holds the tech champion role, tech champions are not strategically integrated into municipal health technology implementation processes.
The online version contains supplementary material available at 10.1186/s12913-025-12994-1.
被认定为技术倡导者角色的卫生专业人员已被视为技术成功应用的关键人员。然而，关于技术倡导者在小型组织中的角色以及从他们自身角度进行的研究有限。本研究探讨卫生专业人员在市政医疗服务中如何履行技术倡导者的角色。
本研究基于对在市政医疗服务中担任技术倡导者角色的卫生专业人员进行的八次半结构化访谈。从挪威三个市政当局的五个地点进行了有目的抽样，以确保技术和背景的多样性。数据分析以布劳恩和克拉克[2022]对反思性主题分析的描述为指导。
我们发现技术倡导者的角色不明确，既没有预定义的职位描述，也没有分配明确的专门任务。技术倡导者角色的履行似乎高度依赖具体情境。技术倡导者必须能够同时履行一系列子角色，并根据实施过程的各个阶段、特定技术和实施背景来调整他们的角色履行方式。因此，他们的热情、专业和技术能力以及组织知识为他们提供了可信度和影响力，以完成他们所认为的在市政医疗服务中推广、采用和支持技术使用的使命。
技术倡导者的角色未由管理层明确界定，但倡导者自身对他们在技术实施过程中的任务和子角色有清晰的认识。技术倡导者需要具备多种专业、技术和个人能力以及组织知识，以完成他们所认为的在其服务中支持技术实施的使命。研究结果表明，虽然谁担任技术倡导者角色很重要，但技术倡导者并未被战略性地纳入市政卫生技术实施过程中。
在线版本包含可在10.1186/s12913 - 025 - 12994 - 1获取的补充材料。
