Msomi Ntandoyenkosi L, Barath Suvishka, Ross Andrew J
Department of Family Medicine, College of Health Sciences, University of KwaZulu-Natal, Durban.
S Afr J Commun Disord. 2025 Jun 13;72(1):e1-e8. doi: 10.4102/sajcd.v72i1.1100.
Corporate speech and language therapy (CSALT) is an emerging field that extends the role of speech and language therapists (SALTs) into corporate environments, enhancing workplace communication and interpersonal skills. While internationally recognised, CSALT remains underexplored in South Africa, where linguistic and cultural diversity present challenges and opportunities for its integration.
This study aimed to explore South African SALTs' perceptions of CSALT.
A qualitative research approach was employed, grounded in a constructivist paradigm. Semi-structured interviews with seven SALTs were conducted and analysed using inductive thematic analysis. The study was conducted through remote interviews via Microsoft Teams.
Participants emphasised the relevance of CSALT in enhancing workplace communication, particularly in multilingual and culturally diverse corporate environments. Essential competencies for effective CSALT practice included business acumen, voice training and cultural competence, with a strong focus on understanding corporate communication styles. However, several barriers to CSALT were noted, such as limited public awareness, misconceptions about CSALT, accessibility challenges and insufficient academic preparation. Participants highlighted the need for greater recognition of CSALT and the development of more inclusive service delivery models to support its integration.
CSALT can potentially improve workplace communication and inclusivity in South Africa. However, its growth is hindered by accessibility challenges and a lack of CSALT-specific training. Addressing these barriers could support its integration into national workforce development strategies.Contribution: This study highlights the potential to expand SALTs' scope of practice and contribute to the global discourse on speech and language therapy in corporate health.
企业言语和语言治疗(CSALT)是一个新兴领域,它将言语和语言治疗师(SALT)的角色扩展到企业环境中,增强职场沟通和人际交往能力。虽然CSALT在国际上已得到认可,但在南非仍未得到充分探索,该国的语言和文化多样性为其整合带来了挑战和机遇。
本研究旨在探讨南非言语和语言治疗师对CSALT的看法。
采用定性研究方法,以建构主义范式为基础。对7名言语和语言治疗师进行了半结构化访谈,并使用归纳主题分析法进行分析。该研究通过微软团队进行远程访谈。
参与者强调了CSALT在增强职场沟通方面的相关性,特别是在多语言和文化多元的企业环境中。有效的CSALT实践的基本能力包括商业头脑、嗓音训练和文化能力,重点是理解企业沟通风格。然而,也指出了CSALT的一些障碍,如公众意识有限、对CSALT的误解、可及性挑战和学术准备不足。参与者强调需要更多地认可CSALT,并开发更具包容性的服务提供模式以支持其整合。
CSALT有可能改善南非的职场沟通和包容性。然而,其发展受到可及性挑战和缺乏特定CSALT培训的阻碍。解决这些障碍有助于将其纳入国家劳动力发展战略。贡献:本研究突出了扩大言语和语言治疗师实践范围的潜力,并为企业健康领域言语和语言治疗的全球讨论做出贡献。