Hamilton Lauren, House Trenton, Sewell Taylor B, Baden Harris, Combs Brianna, Toomey Sara L, Saeed Shehzad, Rojas Jana, Warneke Molly, Hoff Maureen, Aken'Ova Andréa, Rubino Lisa, Williams Dana Ileana, Hanke Samuel P
University of Arizona College of Medicine - Phoenix, Phoenix, AZ, USA.
Division of Critical Care, Hospital, and Palliative Medicine, Department of Pediatrics, Columbia University Vagelos College of Physicians and Surgeons, New York, NY, USA.
J Patient Exp. 2025 Jul 7;12:23743735251357481. doi: 10.1177/23743735251357481. eCollection 2025.
Positive patient experience is associated with improved patient outcomes, but efforts to improve patient experience are often underprioritized, especially with respect to pediatric care. To address this challenge, leaders at several US children's hospitals established the Pediatric Experience Collaborative (PEC) in 2016 to leverage their collaboration and scale to optimize patient, family, and provider experiences. Since then, the PEC has steadfastly incorporated the patient and family perspective in all its endeavors (e.g., installing a family member as one of the organization's co-chairs); has created both structured opportunities and unstructured opportunities for learning and connection; and has embarked on multi-institutional research among its 20 + members, beginning with a survey on the impact of video visits in the immediate aftermath of the COVID-19 pandemic. Having achieved success through this collaborative model, the PEC is preparing for its next phase of growth by concentrating on three key objectives: expanding the evidence base for best practices in pediatric patient experience (PPX), elevating the national importance of PPX within the healthcare industry, and strengthening the national PPX community.
积极的患者体验与改善患者预后相关，但改善患者体验的努力往往未得到优先重视，尤其是在儿科护理方面。为应对这一挑战，几家美国儿童医院的领导于2016年成立了儿科体验协作组织（PEC），以利用他们的合作和规模来优化患者、家庭和医护人员的体验。从那时起，PEC在其所有工作中都坚定地纳入了患者和家庭的视角（例如，任命一名家庭成员为该组织的联合主席之一）；为学习和交流创造了结构化和非结构化的机会；并在其20多个成员机构中开展了多机构研究，首先是在新冠疫情刚结束后进行的关于视频问诊影响的调查。通过这种协作模式取得成功后，PEC正专注于三个关键目标，为其下一阶段的发展做准备：扩大儿科患者体验（PPX）最佳实践的证据基础，提升PPX在医疗行业中的国家重要性，以及加强全国PPX社区。
