Wieland M J
Vet Hum Toxicol. 1985 Dec;27(6):510-2.
In 1984 the Poison Center installed a Dacon ACS-46 Automatic Call Sequencer. This device is connected to all incoming poison information lines (with the exception of a specially designated 911 line) and acts as an interface between callers and Poison Information Specialists during periods of heavy call loads. While the use of a call sequencer could never be termed ideal, such use offers a number of specific benefits in situations that are frequently encountered in Poison Center work. These benefits include: significant reduction in staff stress, caller assurance that a correct number has been reached, efficient triage of incoming calls, and accumulation of accurate incoming call data. Data input parameters of this system include: total calls offered, dropped calls, calls over alarm time, average time for completed calls, average time for dropped calls, and completed and dropped hold time data bins.
1984年，毒物控制中心安装了一台Dacon ACS - 46自动呼叫排序器。该设备连接到所有传入的毒物信息线路（专门指定的911线路除外），并在呼叫量大的时段充当来电者与毒物信息专家之间的接口。虽然使用呼叫排序器绝不能说是理想的，但在毒物控制中心工作中经常遇到的情况下，这种使用具有许多特定的好处。这些好处包括：显著减轻工作人员的压力、让来电者确信拨打了正确的号码、高效分诊来电以及积累准确的来电数据。该系统的数据输入参数包括：提供的总呼叫数、掉线呼叫数、超过报警时间的呼叫数、已完成呼叫的平均时间、掉线呼叫的平均时间以及已完成和掉线的保持时间数据区间。
