Gao YingJie, Wang YaQiong, Yan XiaoLin, Sun GuanNan, Chen Cong, Gao Xiang
Maternity & Child Care Center of DeZhou (DeZhou Women's & Children's Hospita), Dezhou, Shangdong, China.
Dezhou Health Development Center, Dezhou, Shangdong, China.
Front Public Health. 2025 Aug 6;13:1589224. doi: 10.3389/fpubh.2025.1589224. eCollection 2025.
The integration of Internet technology into healthcare has led to the birth of the "Internet + medical and health services" model-a transformative approach to improving accessibility and efficiency in healthcare delivery.
This study aims to assess the current status, challenges, and user perceptions of the "Internet + medical and health" services platform among individuals in Shandong, China.
The cross-sectional survey was conducted between September 2023 and October 2023 on patients from public medical institutions in Shandong Province. A structured questionnaire was employed to gather information on the general characteristics of the respondents and information about platform usage and user experiences.
Of the 400 distributed questionnaires, 353 were valid. Most respondents were female (59.38%), aged 31-35 (28.13%), and held a bachelor's degree (55.97%). Compared to the educational distribution in the census results, individuals with a bachelor's degree or equivalent were significantly overrepresented in the surveyed population (16% vs. 69.61%, < 0.001). Key barriers included a preference for face-to-face consultations (18%) and data security concerns (15%). Respondents emphasized the need for clearer legal regulations (4.33 ± 0.73) and greater public awareness (4.23 ± 0.68).
People with higher education levels are more likely to adopt Internet Plus healthcare services, noting the hospital-affiliated platforms as their most-used types. While users appreciate the benefits of digital healthcare, concerns regarding personal information security and regulatory clarity continue to obstruct their wider use. Boosting data security, developing legal frameworks, and increasing user education should be the three central areas of improvement to facilitate a greater degree of acceptance and successful implementation of Internet Plus healthcare services.
互联网技术与医疗保健的融合催生了“互联网 + 医疗卫生服务”模式，这是一种改善医疗服务可及性和效率的变革性方法。
本研究旨在评估中国山东省个人对“互联网 + 医疗卫生”服务平台的现状、挑战及用户认知。
于2023年9月至10月对山东省公立医疗机构的患者进行了横断面调查。采用结构化问卷收集受访者的一般特征信息以及平台使用情况和用户体验信息。
在分发的400份问卷中，353份有效。大多数受访者为女性（59.38%），年龄在31 - 35岁之间（28.13%），拥有本科学历（55.97%）。与人口普查结果中的教育分布相比，拥有本科学历或同等学历的个人在调查人群中显著超比例（16% 对 69.61%，< 0.001）。主要障碍包括更喜欢面对面咨询（18%）和对数据安全的担忧（15%）。受访者强调需要更清晰的法律法规（4.33 ± 0.73）和更高的公众意识（4.23 ± 0.68）。
受教育程度较高的人更有可能采用互联网 + 医疗服务，指出附属医院平台是他们最常使用的类型。虽然用户认可数字医疗的好处，但对个人信息安全和监管清晰度的担忧继续阻碍其更广泛的使用。加强数据安全、制定法律框架和加强用户教育应是促进互联网 + 医疗服务获得更大程度接受和成功实施的三个核心改进领域。
