Shiomi Masahiro, Kakio Masayuki, Miyashita Takahiro
Advanced Telecommunications Research Institute International, Seika, Kyoto, Japan.
Mitsubishi Electric Corporation, Tokyo, Japan.
PeerJ. 2025 Aug 18;13:e19913. doi: 10.7717/peerj.19913. eCollection 2025.
Elevators have become an indispensable infrastructure in modern societies. Our use of them involves two distinct waiting periods: the (before the elevator arrives) and the (riding to a destination). Reducing both is crucial for enhancing the user experience. For this purpose, researchers have focused on two approaches: such technological schemes as sophisticated elevator control algorithms for minimizing the actual waiting times, and such cognitive approaches as positioning mirrors that divert users' attention for reducing the perceived waiting times. However, past studies failed to sufficiently examine the relationship between the actual and perceived waiting times in real elevator usage conditions; nor have they investigated how these waiting times are related to user stress. In this study we addressed these relationships by conducting an experiment that replicated real-world elevator usage scenarios and gathered both self-reported perceived waiting times and stress data from participants and objectively measured the actual waiting times by video analysis. Investigation of these data clarified the discrepancy between actual and perceived waiting times and more deeply explored how waiting times influence user stress.
电梯已成为现代社会不可或缺的基础设施。我们使用电梯涉及两个不同的等待时段：（电梯到达前的）等待时段和（乘坐电梯前往目的地的）时段。缩短这两个时段对于提升用户体验至关重要。为此，研究人员聚焦于两种方法：诸如采用先进电梯控制算法等技术方案来尽量减少实际等待时间，以及诸如设置定位镜等认知方法来转移用户注意力以减少感知等待时间。然而，以往的研究未能充分考察实际使用电梯情况下实际等待时间与感知等待时间之间的关系；也未研究这些等待时间与用户压力是如何关联的。在本研究中，我们通过开展一项实验来解决这些关系问题，该实验重现了现实世界中的电梯使用场景，收集了参与者自我报告的感知等待时间和压力数据，并通过视频分析客观测量了实际等待时间。对这些数据的调查澄清了实际等待时间与感知等待时间之间的差异，并更深入地探究了等待时间如何影响用户压力。
