Marion W L, Grabski D A
Hosp Community Psychiatry. 1979 Jun;30(6):393-5. doi: 10.1176/ps.30.6.393.
In mid-1977 the Kern County (Calif.) Department of Mental Health Services undertook a survey of residents and operators of group and family care homes in the county to obtain their views on how services in the homes might be improved and to assess the level of skills of the patients placed there. A total of 139 former patients and 26 operators agreed to be interviewed. The results showed that few of the patients had overt behavioral problems and most were capable of self-care. For the most part the patients were satisfied with the homes, although problems related to finances and lack of outside activities were cited by both patients and operators. The authors emphasize the importance of including such assessment of consumer satisfaction in planning mental health services.
1977年年中，加利福尼亚州克恩县心理健康服务部对该县集体护理院和家庭护理院的居民及经营者进行了一项调查，以了解他们对如何改善护理院服务的看法，并评估安置在那里的患者的技能水平。共有139名 former patients 和26名经营者同意接受访谈。结果显示，很少有患者存在明显的行为问题，大多数患者能够自理。患者总体上对护理院感到满意，不过患者和经营者都提到了与财务和缺乏户外活动相关的问题。作者强调在规划心理健康服务时纳入此类消费者满意度评估的重要性。
