Disruptive effects of disconfirmed expectancies about crowding.

The experiment utilized a 2 (high vs. low room density) X 2 (forewarning of a crowded room vs. no forewarning) X 2 (simple vs. complex task) design to examine the effects of anticipation of crowding on task performance. More tasks were attempted and efficiency was higher when expectancies about the crowd were confirmed. Subjects not told to anticipate a crowd who actually worked under high density and subjects warned about a crowd that did not materialize performed most poorly. These differences were largest for the complex task. Baum and Greenberg's results were replicated with the performance data. Perceptions of the experimental room also differed as a function of anticipation, but failure to obtain a Crowding X Anticipation interaction did not support their hypothesis that anticipating a crowd induces identical perceptions to those obtained under actual crowding. The results are discussed in terms of disconfirmed expectancies being disruptive of performance, particularly complex task performance.