员工在医患/家属关系方面的技能得到提升。

Hospitals. 1979 Nov 16;53(22):92, 94.

Short but cogent course on communication, attitudes, and behaviors helps staff members from many departments relate more effectively with patients, their families, and visitors.

关于沟通、态度和行为的简短而有说服力的课程有助于许多部门的工作人员更有效地与患者、其家属和访客建立联系。