McCready P E, Reilly P M
J R Coll Gen Pract. 1977 Sep;27(182):527-30.
During a period of one full week, an analysis was made of the activities of patients (demand) and workers (service) in a suburban general practice. A data collection system was constructed and used by all the health centre workers. We sought to measure demand and service and to show the value of measurement (audit) of an aspect of service, i.e. prescribing.
在整整一周的时间里，对一家郊区全科诊所患者的活动（需求）和工作人员的活动（服务）进行了分析。所有健康中心工作人员构建并使用了一个数据收集系统。我们试图衡量需求和服务，并展示对服务的一个方面（即开处方）进行衡量（审计）的价值。
