Managerial intervention to facilitate organizational change.

Facilitating change in the clinical laboratory is a constant managerial responsibility. Change is often met with resistance when staff members perceive it as threatening their convenience, interpersonal relationships, position, or economic security. This paper examines the application of the Concerns-Based Adoption Model to assess individual concerns regarding change. The model views change as a process rather than an event and examines the various motivations, perceptions, attitudes, and feelings of individuals regarding an innovation. After an individual's concerns have been identified, the manager is better able to target intervention strategies to facilitate organizational change.