Taliaferro E
J Emerg Med. 1983;1(2):151-3. doi: 10.1016/0736-4679(83)90049-5.
The complaints of dissatisfied patients provide useful tools for monitoring the effectiveness of medical care delivered in the emergency department. To facilitate responsiveness to individual complaints and to also capture valuable feedback information, a standardized approach is recommended. Presented here is one example of a patient complaint and the manner in which it was handled.
不满意患者的投诉为监测急诊科提供的医疗服务效果提供了有用的工具。为便于对个别投诉做出回应并获取有价值的反馈信息，建议采用标准化方法。这里展示的是一个患者投诉的例子及其处理方式。
