Litt I F, Cuskey W R
J Adolesc Health Care. 1984 Jul;5(3):196-200. doi: 10.1016/s0197-0070(84)80042-x.
Adolescents are assuming greater responsibility for their own health care, yet have a high rate of broken appointments. The importance of satisfaction with their health care in determining appointment compliance has been demonstrated for adult patients. The purpose of the present study was to explore patient satisfaction among teenagers and its relationship to appointment keeping. A short, reliable instrument was developed to assess adolescent patients' satisfaction with their clinic care. The patient's satisfaction was highly correlated with subsequent compliance in coming for appointments. Satisfaction, hence, appointment keeping, was higher in females, older adolescents, those making their own initial clinic appointment, those with a positive body image, and those scoring high on a test of personal freedom.
青少年在自身医疗保健方面承担着越来越大的责任，但他们的预约失约率却很高。对于成年患者，已证明在决定预约依从性方面对医疗保健满意度的重要性。本研究的目的是探讨青少年患者的满意度及其与按时赴约的关系。开发了一种简短、可靠的工具来评估青少年患者对门诊护理的满意度。患者的满意度与随后按时赴约的依从性高度相关。因此，女性、年龄较大的青少年、首次自行预约门诊的患者、身体形象积极的患者以及在个人自由测试中得分较高的患者的满意度（进而预约依从性）更高。
