Silverstone R, Southgate L, Salkind M R
J R Coll Gen Pract. 1983 Aug;33(253):511-3.
Two training courses for receptionists in general practice were evaluated by questioning participants and doctors before and after the course took place. The results indicated that the training had been enjoyed and that participants had acquired a good deal of knowledge which they would be able to use effectively in their jobs. The courses and the evaluation exercise are described.
通过在课程前后对参与者和医生进行询问，对两门面向全科医疗接待员的培训课程进行了评估。结果表明，参与者很享受培训过程，并且学到了大量知识，能够在工作中有效运用。本文描述了这些课程以及评估活动。
