Middleton J F
J R Coll Gen Pract. 1989 Feb;39(319):62-4.
Doctors and receptionists in a group practice completed a questionnaire about the image of the practice and reactions to recurrent stressful situations. The results were shared among the participants in a way that preserved anonymity. A year later a further questionnaire was completed which showed that respondents perceived that beneficial changes had taken place. The changes were seen as being mainly due to an increase in mutual understanding between the doctors and their receptionists.
一家联合诊所的医生和接待员填写了一份关于诊所形象以及对反复出现的压力情境反应的问卷。结果以保护匿名性的方式在参与者之间进行了分享。一年后，他们又完成了一份问卷，结果显示受访者认为已经发生了有益的变化。这些变化主要被认为是由于医生和接待员之间相互理解的增加。
