Henrich A P, Bernheim K F
Nurs Outlook. 1981 Jul;29(7):428-33.
Training our nursing staff in reflective responding techniques was a worthwhile project, and patients are benefitting from a staff better prepared to help them cope with some of the emotional stresses they face. Staff members now possess some basic helping skills on which other counseling skills may be built and have eliminated many nonhelpful responses. The participants are more aware of their unique role in helping patients deal with feelings about illness. By using these helping behaviors nursing staff members fulfill an autonomous function in the health care field. "They feel satisfied because they are doing a good job."
对我们的护理人员进行反思性回应技巧培训是一个很有价值的项目，患者正受益于准备更充分、能帮助他们应对所面临的一些情感压力的护理人员。工作人员现在具备了一些可用于构建其他咨询技巧的基本帮助技能，并消除了许多无益的回应方式。参与者更加意识到自己在帮助患者应对疾病感受方面所发挥的独特作用。通过运用这些帮助行为，护理人员在医疗保健领域履行了自主职能。“他们因工作出色而感到满足。”
