Somani S M, Daniels C E, Jermstad R L
Am J Hosp Pharm. 1982 Jun;39(6):1025-7.
Patient characteristics and satisfaction with outpatient pharmaceutical services at a large university hospital were assessed. A mail questionnaire was sent to 700 outpatients selected at random. Most questions had fixed-format answers. Of the 388 (58%) returned surveys, 335 (50%) were usable. A large segment of the respondents (40%) were between the ages of 18 and 34. Fifty-nine percent of the respondents paid for their own prescriptions, and this group was less likely to fill their prescriptions at the university pharmacy. Of the patients who received prescriptions but did not have them filled at the university, 29% were unaware of the existence of the pharmacy, 36% found the pharmacy inconvenient for refills, and 21% thought that the waiting time to get their prescriptions filled was too long. Of the respondents who received prescriptions, 46% ahd them filled at the university pharmacy. Convenience (55%), availability of medications (19%), and low prices (12%) were the major reasons given for going to the university pharmacy. No association was found between the distance from the university and the internal retention rate for prescriptions. Of those who went to the university pharmacy, 94% were satisfied with the services they received.
对一家大型大学医院的患者特征以及门诊药学服务满意度进行了评估。向随机选取的700名门诊患者发送了邮寄调查问卷。大多数问题有固定格式的答案。在388份（58%）回收的调查问卷中，335份（50%）可用。很大一部分受访者（40%）年龄在18至34岁之间。59%的受访者自行支付处方费用，这一组在大学药房配药的可能性较小。在收到处方但未在大学药房配药的患者中，29%不知道药房的存在，36%觉得药房不方便进行续方，21%认为取药等待时间过长。在收到处方的受访者中，46%在大学药房配药。选择去大学药房的主要原因是便利（55%）、药品供应（19%）和价格低廉（12%）。未发现与大学的距离和处方内部留存率之间存在关联。在去大学药房的患者中，94%对所接受的服务感到满意。
