Schneider J K, Nickman N A
University of Utah Hospital, Salt Lake City 84112.
Hosp Pharm. 1994 Mar;29(3):238-42.
The authors assessed the perceived pharmaceutical care needs of ambulatory pharmacy patients based on their demographic characteristics and desired service mix. A questionnaire was given to repeat ambulatory pharmacy patients for 30 consecutive weekdays during April and May 1992 to assess patient satisfaction with current and future services. A total of 152 surveys were completed by patients while waiting for prescriptions to be filled. Overall, responses were favorable considering the existing level of services provided by pharmacists. More than 70% of all respondents were in favor of talking with a pharmacist about their prescriptions, receiving easy to understand advice on potential problems, and having their prescriptions thoroughly explained. Current dispensing services were also viewed as highly satisfactory by a majority of respondents. However, some patients apparently need more information regarding convenience services. Such information helps establish a profile of ambulatory patients so that an optimal service mix can be provided.
作者根据门诊药房患者的人口统计学特征和期望的服务组合，评估了他们对药学服务的需求。1992年4月和5月期间，连续30个工作日向复诊的门诊药房患者发放问卷，以评估患者对当前和未来服务的满意度。共有152名患者在等待取药时完成了调查。总体而言，考虑到药剂师提供的现有服务水平，患者的反馈是积极的。超过70%的受访者赞成与药剂师讨论他们的处方，接受关于潜在问题的易懂建议，并让药剂师对他们的处方进行详细解释。大多数受访者也对当前的配药服务高度满意。然而，一些患者显然需要更多关于便利服务的信息。这些信息有助于建立门诊患者的概况，以便提供最佳的服务组合。
