Levenson H, Pope K S
Hosp Community Psychiatry. 1981 Jul;32(7):482-5. doi: 10.1176/ps.32.7.482.
To examine the influence of intake procedures on patients' appearance for therapy, information was gathered on two different intake procedures used on the outpatient service of a large mental health center. Prospective patients calling Team 1 were immediately assigned a therapist and given an appointment, while patients calling Team 2 were told a therapist would call them back to arrange an appointment. A review of the records of 308 patients who called the teams during four selected months in 1976-77 showed that Team 2's procedure resulted in patients being seen more promptly and in fewer patients being lost to the system. If this procedure were supplemented by therapists' calling patients before initial appointments, even fewer patients would be lost and fewer appointments broken. A suicide that occurred during the intake process is descrbed in order to highlight procedural and psychological issues in the agency's handling of the case.
为研究接待程序对患者接受治疗时表现的影响，收集了关于一家大型心理健康中心门诊所使用的两种不同接待程序的信息。致电第一团队的潜在患者会立即被分配一名治疗师并获得预约，而致电第二团队的患者则被告知治疗师会回电安排预约。对1976 - 1977年四个选定月份致电这两个团队的308名患者的记录进行审查后发现，第二团队的程序使患者能更快就诊，且脱离系统的患者更少。如果在初次预约前治疗师先致电患者对该程序加以补充，那么失约的患者会更少，预约中断的情况也会更少。文中描述了一起在接待过程中发生的自杀事件，以突出该机构处理此案时的程序和心理问题。
