Hurder W P, Lewko J H, Hurder A J
Community Ment Health J. 1978 Winter;14(4):279-90. doi: 10.1007/BF00778603.
The delivery of services has been receiving increased attention in recent years. Judicial action combined with budgetary constraints have focused on the need for greater scrutiny and accountability in service delivery. Although much is being written in this regard, there are at present few attempts to provide a conceptual base from which service delivery can be approached. Through this paper a framework will be provided from which various human services can be examined, with particular attention being directed to the need for separating the substance of service from the process of its delivery.
近年来，服务的提供受到了越来越多的关注。司法行动与预算限制相结合，使得人们关注到在服务提供方面需要进行更严格的审查和问责。尽管在这方面已经有很多著述，但目前很少有人尝试提供一个可以据此探讨服务提供的概念基础。通过本文，将提供一个框架，据此可以审视各种公共服务，尤其要关注将服务的实质内容与其提供过程相分离的必要性。
