Diseker R A, Michielutte R, Morrison V
Am J Public Health. 1980 Mar;70(3):229-34. doi: 10.2105/ajph.70.3.229.
In January 1977, a Telephone Information System (Tel-Med) was begun in Winston-Salem, North Carolina. A survey was conducted to determine how Tel-Med was meeting the community's need for health information and to see if program objectives were being met. Respondents in 3,005 randomly selected households were interviewed by telephone to determine user characteristics, user motivation, action taken, knowledge and information gained, and system improvements. A key finding indicated that larger percentages of adults with lower income and educational levels were not aware of the service than were the adults in upper income and educational levels. However, income and education are not related to use of Tel-Med among individuals who know of this service. This finding suggests that the poorer and lesser educated would use Tel-Med in a way similar to that of their more fortunate peers if efforts were made to inform them of the service.
1977年1月，北卡罗来纳州温斯顿 - 塞勒姆市启动了一个电话信息系统（电话医疗系统）。开展了一项调查，以确定电话医疗系统如何满足社区对健康信息的需求，并查看项目目标是否得以实现。通过电话采访了3005个随机抽取家庭中的受访者，以确定用户特征、用户动机、采取的行动、获得的知识和信息以及系统改进情况。一项关键发现表明，与高收入和高学历的成年人相比，低收入和低学历的成年人中不知道该服务的比例更高。然而，在了解该服务的个人中，收入和教育程度与电话医疗系统的使用无关。这一发现表明，如果努力向贫困和受教育程度较低的人群宣传该服务，他们使用电话医疗系统的方式将与条件更优越的同龄人相似。
