Toban P L, Moore R
Hospitals. 1980 Jun 1;54(11):76-8.
Training program for all employees with patient contact has improved patients' view of the hospital itself and has employees more aware of their contributions to the hospital.
针对所有与患者有接触的员工的培训项目,改善了患者对医院本身的看法,并让员工更加意识到自己对医院的贡献。